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Moving VVM to new phone
Had VVM on old phone (Android 6) and about 2 dozen saved voicemail messages. Transferred everything to a new phone (Android 10) but VVM app shows only one voice message from about a week ago (be...
You can find steps to save visual voicemails here: T-Mobile Visual Voicemail app | T-Mobile Support. But saving the voicemails won't make them accessible in the Visual Voicemail app on your new phone, it only lets you download the file.
Have you tried forwarding the voicemail using email? That should let you confirm what file extension is used.
If I long tap a file, the option list that pops up is: Delete, Forward To, Lock, Save message to. If I pick Save Message to, it gives me a blank file name field to enter and a default root save directory that doesn't actually exist.
Under the app settings (the 3 dots) there is nothing relating to file locations. The app version # is actually the same version as on the new phone.
