Forum Discussion
Incoming numbers appear as international numbers
Feb 21, 2019 - We are seeing a problem for the last few months where local / US numbers are appearing as international incoming numbers. The issue seems to appear only on our T-Mobile iPhones. The other family iPhones / my colleague iPhones with different carriers using the same current 12.1.4 iOS don't have this issue. It does not seem to make a difference if the incoming caller in my contacts or not, nor does it make a difference if they are in my contacts and their number has +1 at the front or not .... most of my incoming calls from local US numbers and/or in my contacts are all appearing as international inbound calls. For example I live in 610 area code and calls are coming in as +61 Australia.
Any one having this problem? Any suggestions? Can T-Mobile comment?
After everything you've described, I think the ticket is the best bet. You could try removing/readding the existing contacts this happens with but I understand this wouldn't account for the numbers that aren't saved in your list. We'd need our engineers to continue to investigate this further after looking over your tickets.
This just started happening on my phone, I am using an android, Motorola Power 8, what is the fix?
Just encountered this issue. US 408 number reconfigured as +40 Romania. I realized several previous calls were also mis-identified as international from countries. This started when switching to T-mobile about a year ago. Clearly NOT an Apple issue as I’ve always had iPhones and never had this problem. Just FYI since this thread is 4+ years old. Still happening March 2023.
From my friend in the 925 area code in the San Francisco Bay Area whose number is stored in my contacts.
The most recent of many examples.
Same issue here. T-Mobile, get this sorted out please.
Over 2 years and this is not resolved. Do better, T-Mobile.
I started having this issue when I transferred from Sprint to At&t (2019). Prior to the transfer, my phone number worked as it should.
I believe it was from the way the number was ported from Sprint to At&t. Sprint made us go through their International Customer Service to get the number ported, which both the At&t rep and I, thought that was odd. Ever since then, I have been experiencing the same thing: incoming calls are showing up as international numbers. I've tried all the fixes with the phone numbers in my contract but it doesn't make a difference, because when I try to call a local number, it tells me, "the international number you are calling cannot be completed as dialed." At&t says it's Sprint's fault. Sprint said it is an At&t issue. I just kept getting the run around. I thought switching carriers would fix this, but it hasn't. I tried switching to several different carriers, explaining what happened to my phone number, but it just gets ported as the screwed up one between Sprint and At&t. Here I am with Tmobile and still the same problem.
I also noticed that my voicemail number default is +11352***-****. 352 is my area code. I have tried every mode and combination to change it. It doesn't matter - still the same problem. My phone is showing as though I'm in Germany or Sweden.
Since the original switch, I also noticed the location on my photos in Google shows foreign locations too.
This is the first post I've seen with this issue too. I was just thinking about changing my phone number. I'd hate to do that because I've had this number for over 8 years.
If I miss a call and try to call the caller back, it would not go through because it thinks I'm calling an international number. I have to manually call each number back using 13525551234. I have to remove the + if it shows it, or add 1 then the area code if it's a local number.
I believe what perhydropyrene stated about the cause, is correct, however, it is Not Exclusive to T-Mobile. It is the way the number is being ported and stripped from one carrier to another.
It is also not exclusive to iPhone, because I have a Samsung.
So can this be fixed for the people currently having this issue, without having to get a new phone number?
Can anyone fix this issue, or does it have to be a carrier tech person?
I have the same issue, I was not answering calls thinking they were SPAM as the caller Id kept showing them as Canada, but there are genuine calls from New York, Texas and other parts of the US.
when the call is done and I look at the call history it correctly displays the state. And now I have to call back.Its very annoying. Please fix.
This issue just began to occur with me. It happened concurrently within the last week where I had to upgrade my storage and I incorrectly thought it was connected. Glad to read I’m not the only one!!! It’s been very stressful and extremely irritating. Need to find a permanent solution. This cannot be a regular thing.
Still not resolved! 🤬
Just wow! Talk about unintended consequences.
Moments ago I spent 43 minutes on the phone with tech support trying to figure out why I’m suddenly getting a number of foreign phone number scam calls.
Based on the previous commentary here, I’m not actually getting scam calls from other countries, these are all U.S. numbers appearing as if they are from another country.
What a mess.
Come on T-Mobile, your advertising persona is one of sophistication in the digital space, and user perhydropyrene is more than willing to help you figure this out. For FREE!
Get it done! (It reads like it’s as simple as never stripping out the country code “1” for the USA but that’s just me guessing at this)
You would have saved the cost and frustration of almost 45 minutes of support time and an annoyed customer!
It’s 2021, please fix this.
