Forum Discussion
In-Store Representative Lied to Make Us Sign Up, T-Mobile Support Won't Make It Right
We were made to sign-up under false pretenses that we would be receiving a 20% monthly discount ($34) for the Magenta MAX plan from an in-store representative. He claimed it was for friends and famil...
I sought some council, and it seems to be Negligent Misrepresentation (Innocent Misreprestation at best), and we will likely seek bill creditation of $34 per month as the contract stipulated or a no-fault canceling of our contract with all fees paid for by T-Mobile.
BEWARE of any promises made by T-Mobile! They cannot be trusted. Make sure to have all deals done in writing if you are at the store!
Same thing just happened to us…..we were with Sprint 25 years and have a daughter traveling out of country. In-store rep today said a new international plan would save us $29.70 a month….I agreed and moved to the new plan. A few hours later we see that our bill is now going to be $100 more than we were told and we cannot go back to the old plan. On line rep was fine, but she would only give us a legal address to send our complaint to…..
Hate to say it...but it’s been typical at these stores….same thing happened when we signed up for internet from T Mobile….it’s a crisis with the T-Mobile exces who approve this method of trickery….we were basically lied to.
I think it’s time to move to Verizon.
