Forum Discussion

magenta7064996's avatar
magenta7064996
Network Novice
7 years ago
Solved

I can`t add my card as payment method

When I adding the card "Invalid error" appears. I also can`t pay by card at my account. What should I do? I called to the bank, everything is fine on their side. Transaction denied by T-Mobile....
  • tmo_chris's avatar
    tmo_chris
    7 years ago

    Hmmm, this is odd. You should not get this message if this is your first time every trying to use this card. This message is something that comes up if you had used the card in the past and when it came time to auto pay your bill, if there were not enough funds on your card to complete the payment.

    We will need to check the card in our systems but we cannot do that here on a public community forum. Please call us when you have a moment so our team of experts folks can open the investigation.

magenta7064996's avatar
magenta7064996
Network Novice
7 years ago

Hi Chris, Thank You for the answer!

This is the only american bank card I have. I'm trying to add it for the first time. I`ve got the following message from the bank, when I`m trying to pay at my account or add my card as payment method:
"Your debit card was not present at the time of a recent transaction".
What does it mean?
Thank You!