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Horrible Customer Service/Hulu on us
First and foremost, this company has the absolute worst customer service possible. Every representative i’ve encountered with the exception of David are criminally incompetent. I’ve been reaching out to get Hulu on us activated since 1/10. They said it’s normal to require a card on hulu but considering ive been charged by hulu each month since, clearly shows somethings not right. Every single supervisor I interacted with about this issue has shared the same 1/4 of a brain cell. As someone who works in a customer service call center, the way my situation has been handled each and every time is disappointing. I’m disgusted that i’ve stayed with a company this long who has such little regards to ensuring the customers inquiry is actually resolved. Imagine making a customer who doesn’t reach out about their bill crash out because for months the problem hasn’t been fixed. Ive already filed complaints with BBB and the FCC at this point. All of this and still NO hulu on us.
Anyone else HATE T-mobile now?
I recently got Tmobile. In our town in Keene, NH i have full bars but cannot use my phone without wifi AT ALL, all day until I get to a nearby town or home to wifi. They refuse to do anything about it yet wanna charge me 65 dollars a month for service that I cant even use. They refuse to fix the towers around so we get better signal, yet gaslight you when you go I to the store. They make all these promises yet never fulfilled. And don't get me started on the newest update 😡 START GIVING A ABOUT YOUR CUSTOMERS T-Mobile.
Managing Nokia 5G21 Gateway
Hello, I've been using a Nokia5G21 Gateway for about 8 months with very few issues. When I first got it, I was told that I should just leave it on all of the time. I have needed to reboot a few times over the course of 8 months, but I have basically left it on all of the time. My question - is it a good practice to never turn it off unless it needs a reboot? I don't have anything connected to it that would need a 24/7 connection, and it could easily be turned off at night. But is that good for it - constant turning on and off each day? I guess I am conflicted as to which would be the better way to manage the gateway and which would be better for long-term use and the life of the device. I never turn my phone or laptop off for the night, so is treating the gateway the same way best for it? Thanks for any ideas!
Less trade in value for Military plans
I find it quite disappointing that T-Mobile changed the trade-in values for the Military and 1st responder plans to less than their equivalent plan. I signed up for the Go5G Plus Military plan, looking to get the discount on the iPhone 16. By the time the change took affect, and I got to the store to trade in for the phone, I saw that they dropped the promotional value from $830 to $630 for the military plans. The Go5G Plus plan is still $830, so I was basically lied to that this is the same plan, but discounted for veterans. Now, the trade in value is the same as my old plan, but they conned me into paying an extra $50/mo with no added benefit. I had already traded in another phone on this plan and was waiting for the iPhone to be available, so I am tied into it for the time being. I understand that T-Mobile can change the promo terms at any point, but this isn't changing the terms of the promo, this is false advertising on the part of the plan, since it is not the same plan at a discount. It is just a discount plan with less benefits. I'll be keeping my eyes out for competitors paying for me to switch now if this is how T-Mobile treats their customers, and make false claims about Veteran appreciation.Text messages not received
I am not receiving text messages from 855-244-1752. This is a subscription service that I am enrolled in. I have confirmed with the provider that the problem is not on their end. They suggested I reach out to T-Mobile. I can confirm that I have not blocked text messages from this number. I need someone to look into this because I rely on this subscription service.
Changes with T-life
Since the change to T-Life as an app, Scam Shield no longer has a number badge in either the Sam Shield App, nor the T-Life app. Are others finding this? I find no new setting and even a hard restart of my iPhone does not help. All notiffications on for both apps and the Scam Shield app worked until this update. And, personally, I find the Scam Shield section of the T-Life app too hard to find. I think important enough it should have been its own tab. Have reported these in to T-Mobile.
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