Forum Discussion
How to check "Legacy Pay As You Go" expire date without calling customer service
#999# - give me the remaining balance without expire date.
#225# - not support.
Log in internet account has error message - Service Unavailable. F451 : Uh-oh, it looks like we have our wires crossed. Please try again later.
Recently refill - without text message confirmation (new balance and expire date) as usual.
Online chat - only support monthly account.
Is possible to check the expire date without calling 611 customer service?
T-Mobile appears to be actively trying to force users off the Legacy PAYG plan. It used to be that I would get a warning text a few days before my annual renewal was due, but that stopped a few years ago. Then, after getting the Account Suspended text without any warning, I would get my previous balance reinstated by refilling and calling Support. This year I had a balance of $70.65 when I missed my renewal date. When I called to request a refund, I was told by more than one offshore support person that I could only get my money back if I changed plans.
