Forum Discussion

jdsixtos's avatar
jdsixtos
Network Novice
3 years ago

Forwarded call

I have a call forwarding service and I am looking for a way to see the number that actually called before being forwarded. When I check in recent activity or a detailed billing statement, I see it simply as an OUTGOING call to my forwarding service, but it does not show the number that actually called. Should it not show INCOMING from the original number first, then OUTGOING to the forwarding service?

  • If you forward a call through the All Calls, Busy or Out of Service settings, that happens in the network before the phone is rung. The No Answer setting tries the phone first then forwards after a delay. This is the forward you will have to use to see the calls.