first responder verification

So I just discovered that the T-Mobile website is not set up to verify retired first responder status, so tomorrow I will be making the dreaded call to T-Mobile to find out what I need to do.  I’ve had to call them for other reasons since signing up.  1st time I called them right after I signed up, the call was fine, 2nd time there was lots of background noise, learned that it was heavy rain and that I was speaking with someone in the Philippines and she didn’t take care of what I needed.  The 3rd call was someone in the states who kept talking over me and wouldn’t listen to me describing my issue, then her dog has a barking fit and every time I try to say something the dogs barks likes crazy and she tells me she can’t hear me because my phone was cutting out...SMH.  So then I asked her if she’s telling me that my T-Mobile service sucks, lol she wouldn’t answer that question.