eSIM international roaming can't get any network signal while physical SIM does.

Hi all,

I have a similar situation.  I bought an eSim in USA and add it to an iPhone in Colombia.  The phone was previously working fine with a local Movistar eSim.  When I added the USA eSim, both lines worked ok for a while.  We were able to send and receive text messages, then a few hours later, none of the lines connect to any of the network. We then did an apple firmware update and both lines worked again.  Next day both lines stopped working.  Only WiFi works.  Any ideas?  T-Mobile first level support checked an everything is ok.  The eSim from USA is registered in the network, there has been no outages and there is plenty coverage in the area.  T-Mobile second level support has not responded.