Forum Discussion
Solved
Employee Review
Can I leave a T-mobile employee review anywhere?
I can pass these along :D Best part of my job is seeing that we are making a positive impact on peoples’ lives!! Thanks for sharing the feedback here so we can shout it from the mountain tops for all to hear.
I opened up a chat on the t-mobile website on 12/7/2021 and asked if the offer below requires the customer to add a new line. The agent just kept telling me that only the Magenta Max plan will give me this option. I said the ad says “on any plan” not just Magenta Max. I also told the agent, go to the website, click on deals, select “Apple” and then they could see the deal I was referring to. It took me 4 times of copying and pasting the same thing before they bothered to read it thoroughly and finally realized that the ad says “any plan” and that I was not referencing some deal offered through the Magenta Max plan. They said it didn’t require the addition of a new line but they still didn’t seem to know what they were talking about.
I went to the t-mobile store to talk to someone in person. It turns out that although the ad sounds like the iPhone 13 Pro and the AirPods are half off with an eligible trade in, it is only if your trade in is worth $400+ dollars. The ad is misleading. Is this false advertising? They make it sound like the iPhone 13 Pro and the Airpods are half off as long as you have a device that can be traded in!
NOW BACK BY POPULAR DEMAND
The perfect pairing. iPhone 13 Pro & AirPods half off.
With 30 monthly bill credits when you trade in an eligible device on any plan
