Forum Discussion

meadowsvarsity2's avatar
meadowsvarsity2
Network Novice
8 years ago

Email to SMS Problems

I run a small Boy Scout Troop communication list.  I send out weekly email to sms reminders about activities.  Tmobile has blocked the email address I use.  I just got the following from sixteen (16) of my Tmobile users:

 

-

The response from the remote server was:

550 permanent failure for one or more recipients (x@tmomail.net:blocked)

 

Final-Recipient: rfc822; x@tmomail.net

Action: failed

Status: 5.0.0

Remote-MTA: dns; d79033a.ess.barracudanetworks.com. (64.235.153.10, the server
  for the domain tmomail.net.)
Diagnostic-Code: smtp; 550 permanent failure for one or more recipients (x@tmomail.net:blocked)
Last-Attempt-Date: Tue, 11 Apr 2017 16:18:25 -0700 (PDT)

 

-

I checked with barracuda and they said I wasn't on their list, it must be on Tmobile's end

How do I get unblocked?

  • Hey @meadowsvarsity2000ā€Œ!  I think email to messaging is definitely a creative way to get a kid's attention - we want you to be able to use it.  Can you take a look at this thread: Text Message via Email and let me know if the suggestions from our engineer to force the message to convert to MMS are helpful? 

    - Marissa

  • tmo_marissa's avatar
    tmo_marissa
    T-Mobile Employee

    Happy Sunday, @meadowsvarsity2000ā€Œ!  I just wanted to stop by and see if you'd had a chance to look over that link or test any of the suggested methods to force the message to deliver over MMS.  How is everything going with your troop communications?

    - Marissa

  • tmo_marissa's avatar
    tmo_marissa
    T-Mobile Employee

    Hey @meadowsvarsity2000ā€Œ!  I think email to messaging is definitely a creative way to get a kid's attention - we want you to be able to use it.  Can you take a look at this thread: Text Message via Email and let me know if the suggestions from our engineer to force the message to convert to MMS are helpful? 

    - Marissa

  • Anonymous's avatar
    Anonymous

    Have you tried sending the e-mails one-at-a-time? T-Mobile is pretty aggressive about blocking SPAM and your e-mail's might have been flagged as such. Also, T-Mobile used to market their E-Mail-to-text tools. They discontinued them and only left the e-mail-to-SMS system in place without much support.

  • 14 - 15 year old kids don't check emails.  Group Texts are annoying. It is a fast and easy way to remind kids/parents what is going on with the Scout group that day/week.

    It should be reliable.  It worked perfectly, until it was blocked by Tmobile.  All of the other service providers work perfectly.

  • Anonymous's avatar
    Anonymous

    E-mail to SMS is not considered very reliable. Is there a reason you use that rather than just e-mail?