Forum Discussion
Solved
Dropped calls in my house
I have had a problem with calls dropping when I am at home. I live in Chicago, and my phone works fine everywhere but at home. I am talking fine, and then, the call goes dead. Sometimes it come...
I took a look through our Can't call, dropped calls, & other calling issues and you've done most of the troubleshooting. As long as you're on the latest software and the issue happens without a case, the next step is to contact us. An Expert will take a closer look, may have some additional troubleshooting to complete, and will get this escalated as needed.
It might be that you're in an area where band-71 (600 MHz) has not yet been installed and you're relying on band-12 (700 MHz) for indoor service. Band-12 is pretty limited and may become saturated. However, this does not answer why calls fail when you're on WiFi. I'm just grasping at straws. Don't really have a clue why this is happening.
