Forum Discussion
dont fall for the "free line"
I got called by a tmobile store and said I was eligible for a 100% free line. I called customer support and the rep agreed and suggested to me that yes it was 100% true and free for being a loyal tmo...
I have had the same experience. I talked with many customer service representatives. They said T-Mobile would keep their promise, but when I spoke with another customer service representative, they said my line was not eligible for this promotion. However, when I added a line in Dec, 2023, the representative told me I was eligible for the free line. Yet, T-Mobile continues to charge me every month. I have no idea.
