User Profile
hikerguy
Newbie Caller
Joined 31 days ago
User Widgets
Contributions
I got charged $50 for my "free" line
T-Mobile customers BEWARE!!! T-Mobile recently announced they are raising their rates on their Price Lock Guaranteed lines by $5 per line. Needless to say, customers are outraged. So T-Mobile decided to smooth some feathers and they began offering a free line to any affected customers. Well, that's what they said anyway. So, since I'd love a free line, earlier this week I contacted them and signed up for a free line. Great deal!!! Then today as I was looking at my T-Mobile account, I saw they added the "free" line for only $50 a month plus taxes and fees!!! So I called and the rep said it was a mistake, I wasn't entitled to a free line, only select accounts qualified and even though I've been a customer for over 20 years, my account wasn't select enough, so they cancelled the "free" line and supposedly are crediting my account for the connection fee I paid for the "free" line. I'm EXTREMELY disappointed in T-Mobile. Like I told the rep, they should honor the "free" line their other rep sold me. Seems to me we had a verbal contract. So, beware of T-Mobile's "free" line offer. They just may trick you into buying a paid line "by mistake"!!!153Views1like0Comments