Did not pay off Verizon as Promised

@gramps28 , I am aware this is a public forum. T-Mobile has been less than willing to deliver on their promises. Was told by two sales reps that the status of my Verizon account wouldnt’ matter, as long as it hadn’t been disconnected or turned off. Mine was late by a week or so, and turns out that in order to receive full credit for a bill, you have to show proof that you were in good status for 90+ days….not something that sales reps tell customers nor are they honest about. 

I’m posting to bring awareness to other people. I have been in management for a very large company (finance), and when we tell someone something, we are held accountable for that. It is my experience that even though my sales rep was an amazing person, management of T-mobile does not have the customer’s best interests nor customer service experience at heart. I had T-mobile 15 years ago and they sucked then which is Why I went to verizon. Paying half what I was, I wanted so badly to believe that they were right when they said their service was 5x better than verizon when it simply isn’t the case. Shame on T-mobile.