Forum Discussion

adrianl1996's avatar
adrianl1996
Newbie Caller
6 years ago
Solved

Did I send my trade-in device to the right place?

Good morning, Transferred over from Sprint just a few days ago (loving T-Mobile and its customer service so far), but I have some questions about my order and trading in a device. I am tr...
trade-in
trade-in status
  • tmo_mike_c's avatar
    tmo_mike_c
    6 years ago

    Oh, okay. Thanks for that screen shot. We'll need to have a Help Desk Ticket filed to fix the error with the link.

txmao86's avatar
txmao86
Newbie Caller
5 years ago

Same thing happening for me. I asked to trade in two iphones, and gave the 1st representative both IMEI, but it turns out he only trade in one iphone. So I have to call T-mobile again and they sent me a UPS label goes to Fort Worth TX instead of USPS label goes to LEWISVILLE, TX. Now, the phone went to LEWISVILLE has been received and the phone went to Fort Worth is missing!!!