Forum Discussion
Solved
Changing password every 60 days is a terrible policy
I recently log into my.t-mobile site and have to change my password due to this new policy. This new policy is terrible due to multiple reasons. Anyone who is current on IT security should know that changing your new secured/selected password to something new randomly causes more trouble than its worth. User can't remember these new things every 60 days if you create a secure combination for your password.
I don't log in to t-mobile every day to see/change things. If you cannot secure my password in the first place, it's not our faults. Don't force us to change ours to cover your problem.
Hey, @timph! I heard back from our contact who owns the content around the password change process; and was advised firmly that as the system stands, password changes should only be required once a year -- though as best practice we recommend changing them more frequently. I know this conflicts with what you saw, so while I wish i could explain the difference, I'm sorry to say I'm not able to speak to that.
@scott523, in this case, that means that you were able to use the same password for longer than designed before the update prompt, which I believe is because this policy wasn't implemented when your account was initially started -- after reviewing revisions to our documents, it looks like the Prompted to change your password section was added at the beginning of this year.
Reset your T-Mobile ID password has been updated to call out the yearly password change requirement in the Prompted to change your password section, and I'm also adding the feedback that we include the password recycling rule in the requirements section as well -- hopefully that will be OK with our content folks!
Thank you again very much again for your feedback around this. I know that adding an extra step to your day by having to create a new password with some relatively stringent requirements compared to other sites isn't fun, but at least we can confirm that this shouldn't happen frequently. If it does; please let us know.
The system did not give any reason to force me to change password. It just said my password expired and I need to change it. I haven't logged in for a while, at least 3-4 months so I don't know how long it is. The password change page required a new complex - no previous pwd, etc.. - AND stated very clear that you have to change your password every 60 days. Go change password yourself to see.
I want to get back to use my old password that I can remember. Tell your IT department that we ARE NOT your IT users.
Hey, folks. Thanks for taking the time to share your feedback here.
@timph -- can you tell me a little more about what you're seeing? Does the system tell you that your password is more than 60 days old and needs to be updated? I wasn't able to find a call-out about a 60 day expiration and if that's happening, we're happy to forward your concerns and would like to get it added to our documentation in the interim -- but right now I don't see anything internally or externally calling out that requirement. Personally, I have been using the same MyTMO password for at least six months! 😕
@captcoolhand -- thanks for bringing this up. I know that you can change your PIN/Passcode via MyTMO as well -- Set up your Customer PIN/Passcode -- but I can see your point about the one-time PIN that someone might verify if they picked up your phone and also knew your name. I'll pass that feedback along as well, thank you.
I have to agree! It's plain downright pathetic! The passcode is the same way. Everytime, I call now with an issue, I need a text sent to me because my so-called New Code doesn't work. This is BS! And here's the sad part. If I found or stoled a phone and told ya, I didn't have my pass-code, T-mobile will send it to ya. right there while on the phone, they helped ya break into someone account. Poor security!
