Forum Discussion
"Can't verify information" to purchase accessories on app or computer
This is extremely annoying and not the first time it’s happened. I’ve been a customer with T-Mobile for almost 10 years. I’ve bought multiple things online, through customer service, and in stores. I...
I have the same issue. “we weren't able to verify your identity and can't complete your order online”
Went to the T-Mobile Store and the manger said he never heard of it!!!
He said he will upgrade and wants me to Pay $30 for processing fees.
