Forum Discussion
cancel a line impact another line's promotion?
I have 5 t-mobile voice line on my account. I was trying to cancel a line that i don’t use anymore and T-mobile customer service rep told me if I cancel this line, it will impact something not good ...
I have had my T-mobile acct for 2 yrs and 5 months, On New Years Day 2024 I went to the T-mobile store since I was eligible for upgrades, I have 2 Samsung cells and 1 Galaxy watch. I decided to upgrade 1 cell to a Iphone 15 Pro and get the free Apple watch SE, GREAT...not so! Today I called to cancel my line for my Galaxy watch line since I needed a new line for Apple watch. I called T Mobile today to cancel my Galaxy watch line since I have the new watch WRONG I was told I needed to keep the old line for 3 months WHY I FULFILLED MY PRIOR COMMITMENT on the Galaxy, I should be able to cancel that line even if I did not get a Galaxy watch but got the Apple watch and new line. I was able to get a $20 credit for the line but I still have a Galaxy watch that I'm not going to use and was told I still need to call in 3 months to cancel from today 1/5/2024 which will be per T mobile rep 4/6/2024.
