Forum Discussion
Can free line change number?
My plan has 10+ lines. in 05/2024, I added a new line to my plan and got an additional free line. This free line came with a random number. Till today, no one use this free line.
In 08/2024, a friend joined my plan by porting in his AT&T number and T-Mobile charge $35/monthly for this line.
I chatted with T-Mobile Customer Service, and wanted to replace the free line with my friend number, so it can save $35 per monthly. But the customer service told me that the existing free line number can’t be replaced or changed. IS THIS TRUE?? All I can do is get a SIM card with a random number doesn’t make any sense to me.
Please advise.
You can request the number be changed but you can't port in a number to replace the number. Porting a number in requires a new line.
You can port in a number to replace the free line.
This isn’t accurate. You can port a number in and have it take the free line spot—there’s no need to open a new line.
thanks
