Forum Discussion
Bait and switch
We went to our local T-Mobile store to check on the "$1000 rebate on S25". We were on a $120 a month for four lines plan, and were told it didn't qualify. As we were leaving an employee told us tha...
Note that the typical, "It's solved because we told you to call Customer Service" isn't a solution, because they refused to address the issue or escalate it to a manager/supervisor.
T-Mobile "threw" the local store "under the bus" with "you have to address it with them, but I don't think that they can do anything other than offer current plans. I guess that brings any criminal charges down on corporate AND the employees at the local store?
