Forum Discussion
TVMADoc
2 months agoRoaming Rookie
Bait and switch
We went to our local T-Mobile store to check on the "$1000 rebate on S25". We were on a $120 a month for four lines plan, and were told it didn't qualify. As we were leaving an employee told us tha...
TVMADoc
2 months agoRoaming Rookie
Note that the typical, "It's solved because we told you to call Customer Service" isn't a solution, because they refused to address the issue or escalate it to a manager/supervisor.
T-Mobile "threw" the local store "under the bus" with "you have to address it with them, but I don't think that they can do anything other than offer current plans. I guess that brings any criminal charges down on corporate AND the employees at the local store?
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