Forum Discussion
Bait and switch pricing, is this the new T-mobile?
I was seeing this is a trend with prior post. I recently split from my family plan and was promised a $55 unlimited plan. Then I upgraded my phone and today (while trying to sleep because I work nights) multiple calls back to back. I finally answer, I was told I had no choice and T-Mobile did not care what phone plan I was promise. I will now be put on a 75$ phone plan. Clearly a bait and switch company, I wonder how many other patrons this has happed to and why t-mobil feels it’s ok to strong arm and lie to their clients.
gramps28 asked some great questions. I also haven't seen a $55 plan. Are you talking about our 55 Senior plan on our Magenta® Cell Phone Plans for Seniors | Age 55+ Discounts | T-Mobile page?
- Craig_schlottkeNewbie Caller
This whole chat room sound like a good foundation for a class action lawsuit against T-mobile.
- Clp321Transmission Trainee
LisaMarie wrote:
I have 3 FB Pages, 2 Insta accounts, and I tweet like a flock of birds. I have over 18,000 followers on one accout. EVERYONE WILL KNOW!!!
And they still do it.... we are doomed as a society
- fireguy_6364Modem Master
pphw wrote:
It’s gonna get even worse in November. Hope you do not have a financed phone.
it also says how you can opt out
- pphwConnection Cadet
It’s gonna get even worse in November. Hope you do not have a financed phone.
- DFTNewbie Caller
T-Mobile is definitely a BAIT & SWITCH company - Recently we were told we could no longer pay our bill on a credit card and receive the $10 discount we were promised in the store earlier this year. They want to do a bank account or a debit card. Talked to their customer service and they really have not excuse for the change - I am going to start looking for another carrier.
- RobertGRoaming Rookie
I had same problem but T-mobile solution was to change what rebate they were going to use. Then after they change it and had me send in multiple documents they told me it was not valid. Think they told me a bunch of bull to get me to switch from Verizon. I regret being with T-Mobile They made it seem so easy to switch told me all about how they take care of first responders and had a deal for us yeah still waiting to see that. I am completely discussed with t-moblie there customer service is completely aweful !! T-Mobile keep the $1200.00 I know you need it so bad.
- PhshomewrkNetwork Novice
I have spent hours literally hours on the phone with customer service over the past year I was a sprint customer and migrated to T-Mobile against better judgment and being that I’m 55 and my parents are as well we all went on the same plan because in theory it is going to be less expensive. at the store in Memphis Tennessee unhewn Avenue we were told that since I was migrating from Sprint to T-Mobile that they had an end of month special that two lines at regular cost of 45 each and the third line would be free. I have had numerous people at customer service say yes they say that that’s how it supposed to be they’re going to fix it right now and nothing gets fixed I’ve had people in the store tell me yes that was what was supposed to be but it didn’t apply to that plan yet the sales associates are the one who put us on the plan they have refused to make a correction stating that it just can’t happen because that’s already discounted. Well it’s odd that’s already discounted because the 55+ plan now is less than $55 a month so T-Mobile is this another lie another bait and switch how many people have you screwed over and chase off you’ve gotten so big that you don’t care about your individual customers it’s only the volume that you were interested you shame on you I would love to join a class action suit against T-Mobile when you make a promise to customer follow through with it even if it’s wrong you have to follow through with it don’t get them to sign up for it and then after the fact say oh sorry we can’t do that. Train your associate train your managers this was a manager that quoted these prices to all three of us. And I know I’m not the only one that has the same complaint shame on you T-Mobile taking advantage of senior citizens veterans first responders do you know when you can for a dollar.
- DXFRoaming Rookie
Report bait and switch issues to the Attorney General in the state of the store that you bought your your phone in. If you made your purchase online, then report them to the Attorney General of the state that you live in. Keep all the documentation that provides support of the bait and switch.
- Dru666Newbie Caller
Please, Tmobiles hubris seems to be similar to wells Fargo before the bank was taken down by employees. I too was subject to ridiculous payment amounts if almost $70. I filed a complaint with the BBB, tmobile rep said I wasn't authorized on my own account and requested the complaint closed. I've since discovered that the FCC will take complaints and forward to the merchant. Maybe if enough of us file complaints, we can get results.
- Dru123Network Novice
I had to speak with 6 different agents before I was finally successfully at getting my bill lowered from $55 to $45. I then discovered I was signed up for paramount plus and charged $4.99...even though it's supposed to be free even IF I signed up? Tmobile sent out a phone after my pos phone screen cracked when I dropped it...with a screen protector. Mind you, it's a significant down grade. But on my bill they show it as part of their "jump" program? They sent to an address I'd not lived at in over 2 years, charged me anyway. Tmobile seems to doing things similar to wells Fargo. Signing customers up for things they don't know about, promising refunds and don't. .I filed a complaint with my local bbb, told they didn't handle the particular office I'd filed against in sandy ut and gave an address in a different state? Next thing I know I'm getting an email from a Bellevue bbb with a response from Jessica with tmobile stating I'm not authorized on MY ACCOUNT AND REQUESTED the bbb close my complaint....and without any inquiry the bbb did!! My next step is the CONSUMER PROTECTION AGENCY, THEN MY STATE'S ATTORNEY GENERALS OFFICE. PERHAPS IF ENOUGH CUSTOMERS CONTINUE CONTACTING THESE OFFICES IN THEIR STATES WITH SIMILAR EXPERIENCES, EVENTUALLY THEYLL HAVE TO LISTEN.
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