Auto Pay with credit cards ends

Same thing here. We just got the notice via Text from TMO that they would charge extra now if continued with CC. We have a 2 line deal MAG55+ and where part of that massive data breach not too long ago. The only thing/appology from TMO was not the extra apple tv service or else ( as we where not eligible for those with our contract), but a link to teach me how to protect my Data…haha adding insult to injury … I know how to do that ( just made the mistake to trust TMO with it) . it seems they are in need of a crash course concerning Customer data. As for what now… not sure, rather pay the extra $10 for both lines and perhaps move to Mint Mobile , which i am sure has its drawsbacks too.

I agree CaptCrunchWhistle2600. I am very willing to forgo any rewards associated with paying with a credit card, but giving my debit card to them is worrisome given their consecutive breach history. You know how many bad actors, internal & external, are ecstatic right now knowing millions of direct links to checking accounts will be available. Their is a huge degree of protection with credit cards versus debit/checking accounts, which funds become unrecoverable. My daughter got hit for for a couple grand in one day because she used her card at target. Bad actors had a blank card….no name, no text nothing...that was a clone from a data breach for a in store purchase. So now we have to start searching for a new carrier, which is a pain. Regretfully,  the lack of autopay discount has put T-mobile rates close to other carriers now. Sad to see really, but I just cant trust them with a direct link to our checking account. Like some above mentioned, we have to vote with our wallet.

I do hope this thread gets monitored by TMobile employees.

TMobile: If your company hadn’t allowed an egregious number of data breaches in such a short period of time, I wouldn’t be as concerned.

But your responsibility to your customers is to protect the information that we willingly gave you, instead of using it as a ransom (at a rate increase of $5/month per line).

You have failed in that responsibility. Therefore, you should allow credit card payments until you have a proven track record of not allowing data breaches - at least for the same amount of time that companies tend to offer credit-data monitoring for people impacted by said breaches: 2 years.

Mackey wrote:

The way Customer Service explained this to me there is a “go around”.  I’m not positive the person knew the truth so anyone else - please chime in.

As long as you “set up” autopay to a bank account, you can make your payment via a credit card ahead of the auto pay date and you are ok.

Has anyone else gotten this reply?

I’ll do it if it saves me the discount.  Takes one minute to pay.

Not sure if it will work until tried, but even if that credit card method gives you the discount, you are still exposing your banking info to T-Mobile known for several data breaches.

The way Customer Service explained this to me there is a “go around”.  I’m not positive the person knew the truth so anyone else - please chime in.

As long as you “set up” autopay to a bank account, you can make your payment via a credit card ahead of the auto pay date and you are ok.

Has anyone else gotten this reply?

I’ll do it if it saves me the discount.  Takes one minute to pay.

Mackey  

Rny71 wrote:

1. They are not ending autopay with credit cards.  They are requiring debit card or ACH info in order to receive the $5/line AutoPay discount.  If you dont mind paying $5 more per line, you can continue paying them whatever way you currently pay them.
2. If the security issue bothers you, just open a second account somewhere that will give you a debit card at no charge - there are options out there, including Tmobile’s own MONEY service.  Personally, I just opened a free Fidelity Cash Management account, with no monthly minimums, no charges, and a free Debit card.  I’ll use it just for T-Mobile and keep my regular banking separate
3. If none of the above makes you happy, you’re free to vote with your wallet and go someplace else.  Keep in mind that Verizon started this a few years ago, T-Mobile is following.. You can probably expect other companies inlcuding AT&T to start doing the same - companies are going to discontinue offering discounts for something that costs them more money, and unfortunately this trend is likely going to continue.

Bro. You literally just detailed how you spent half a day to set something up so you can continue to get the same thing you used to get for free. It’s disgusting to be lied about my bill never going up. I used to love T-Mobile. This is so lame.

magenta8618215 wrote:

Why not just have them send you a paper bill and then pay by check (or bank bill pay).  See how much extra that costs them.

because when your payment doesnt make it due to whatever reason (the usual snail mail isssues) it ends up being YOUR issue and not theirs. 

magenta8618215 wrote:

Why not just have them send you a paper bill and then pay by check (or bank bill pay).  See how much extra that costs them.

Chaotic good, I like it!

Why not just have them send you a paper bill and then pay by check (or bank bill pay).  See how much extra that costs them.

Rny71 wrote:

1. They are not ending autopay with credit cards.  They are requiring debit card or ACH info in order to receive the $5/line AutoPay discount.  If you dont mind paying $5 more per line, you can continue paying them whatever way you currently pay them.
2. If the security issue bothers you, just open a second account somewhere that will give you a debit card at no charge - there are options out there, including Tmobile’s own MONEY service.  Personally, I just opened a free Fidelity Cash Management account, with no monthly minimums, no charges, and a free Debit card.  I’ll use it just for T-Mobile and keep my regular banking separate
3. If none of the above makes you happy, you’re free to vote with your wallet and go someplace else.  Keep in mind that Verizon started this a few years ago, T-Mobile is following.. You can probably expect other companies inlcuding AT&T to start doing the same - companies are going to discontinue offering discounts for something that costs them more money, and unfortunately this trend is likely going to continue.

Rny71, thank you so much for the free Fidelity cash management information. That sounds like the best way to go!