Forum Discussion
Active Duty Military Deployment
Does T-Mobile still waive the international roaming charges while service members are deployed over seas? Last time I deployed over seas, I submitted my active duty military orders and was able to s...
whtnylake wrote:Does T-Mobile still waive the international roaming charges while service members are deployed over seas? Last time I deployed over seas, I submitted my active duty military orders and was able to submit my orders and still use my T-Mobile phone during deployment. I will be leaving for Kuwait soon and would like to do this as soon as possible if it is still an option.
Thank you, have a great day!
Hello, @whtnylakemcdvoice
T-Mobile still waives international roaming charges for service members deployed overseas. You can submit your active duty military orders as before, and you’ll be able to use your T-Mobile phone during deployment without incurring additional charges.
I hope this info is helpful to you.
Best Regard,
Gregory Chavez
Not true at all. That's what we were told and even after submitting orders and using wifi calling we got a huge bill with roaming charges. Active duty members should be aware of this.
E-mail your deployment orders to usmilitaryerr@t-mobile.com to get the ERR (extreme roaming reduction) added to your account to avoid the roaming charges. If you're the primary account holder you can also request to have the ADM (active duty military) flag added to your account for the military unlocking exception benefits.
I did all that and talked to customer service multiple times. That doesn't "waive or exempt" roaming charges on deployment which is what people should know.
