Forum Discussion

SINISTAR31's avatar
SINISTAR31
Network Novice
2 years ago

Account cancel

If I cancel my T-Mobil account and have open leases/contract, can I return the phones for money off of the outstanding balances?

  • The phones will need to be paid off or you would need to make arrangements with Tmobile to finish paying off the phones depending on the agreement you signed.

  • gramps28's avatar
    gramps28
    Router Royalty

    The phones will need to be paid off or you would need to make arrangements with Tmobile to finish paying off the phones depending on the agreement you signed.

  • SINISTAR31's avatar
    SINISTAR31
    Network Novice

    so it wont be easy as port the numbers and information and then send the phones back?

  • gramps28's avatar
    gramps28
    Router Royalty

    Nope. You're still on the hook for paying off the phone.

  • which is the same in reverse..if you were leaving another carrier you would need to pay off the devices prior to leaving. a contract/lease is still a contact/lease..it must be fulfilled one way or another.

  • SINISTAR31's avatar
    SINISTAR31
    Network Novice

    how can I make sure my number's not locked with your current service provider

  • gramps28's avatar
    gramps28
    Router Royalty

    Make sure you don't have any outstanding bills and port a few days before the end of your billing cycle so you only have 1 bill left to pay.