Other Devices

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how do i locate my other phone on my account
i need to locate the other phone thats on my account. how do i do that
Solved
sambo92
Network Novice
9 years ago
43KViews
0likes
9Comments
How do I get to Voice Mail menu, need to change language to English
I read the T-Mobile instructions for accessing Voiice Mail [ hold 1} but when I key *, I do not get a menu only Spanish.
Solved
prluebke
Network Novice
8 years ago
42KViews
0likes
14Comments
Whats link multiple msisdns mean
My phone activity says I linked multiple devices msisdn
bshrty
Roaming Rookie
9 years ago
41KViews
5likes
19Comments
Home Internet Port Forwarding working in 2021?
I see a couple threads talking about port forwarding not working and I still can’t seem to get mine working. Is anyone having any success with new hardware or contacting support?
MadMagMan
Newbie Caller
5 years ago
home internet service gateway
t-mobile
33KViews
14likes
44Comments
is anyone having network issues with galaxy z fold 3??
after i updated my phone to android 12 my service got so dam bad i wish i dint do it my z fold 3 is slow and the service is patchy and im tired of talking to a rep it seems all i get is a reset your phone and that could help this a 1800 phone i might get rid of it and get the galaxy S22 ultra if this phone does not get any better
Alejandro215
Roaming Rookie
4 years ago
android
samsung
t-mobile
28KViews
11likes
128Comments
Home Internet - Port Forwarding not working
I received and configured my LTE Gateway, TM-RTL0102 about a week ago. It works almost perfectly. Speeds are solid, both up and down. Only problem is that port forwarding isn't working. I've got the virtual servers configured on the Gateway for my home security cameras and RDP to my office computer, but neither is working. Is this a feature that's not available yet? If not, I might have to hold up on using the service as it's definitely something I'd like to have working, especially the security cameras.
Solved
magenta7828038
Newbie Caller
6 years ago
home internet service gateway
port forwarding
27KViews
0likes
32Comments
Phone Deals for existing customers
Since T Mobile is not providing extra benefits for loyal existing customers - How long shoul I wait to re-join TMobile after terminating my current account to get the benefits for new phone device deals?
veekay87
Network Novice
4 years ago
customer loyalty and retention
phone deals
26KViews
0likes
5Comments
Home Internet - force firmware update?
We received the new 5G modem for Home Internet and are on the older firmware version 1.2003.03.0143. Is there anyway to trigger the update? I've heard the new update can greatly speed up the modem but don't know if that's true.
rangerrick337
Roaming Rookie
5 years ago
home internet
modem
23KViews
0likes
40Comments
im getting an error code reg09 what do i do
im getting an error code reg09 what do i do
Solved
towens169
Newbie Caller
9 years ago
19KViews
0likes
24Comments
Unable to download group MMS
I have a Pixel XL that was originally Project Fi. I switched to TMobile two weeks ago and my group MMS are not downloading, either on wifi or mobile. Sometimes they come through, other times I have to go to the individual messages and download them. 90% of the time, they fail to download. I've done all the troubleshooting, including resetting the network and creating the new APN from this forum. My husband has the same phone and same network and is not having this issue. The message app also crashes after a few tries at downloading. Google support was not helpful, telling me I can't use wifi for MMS, which is incorrect because I've always used wifi. Plus, it's also happening on data. Below is the APN I have done according to TMobile support doc. Although, my phone does not have a "MMS protocol" option. This helped my phone to be able to receive them more frequently, although, I still have to download them. Android APN settings Open the Access Point Names or APNs menu. In Settings, look under Wireless & Networks or tap the Connections tab. Touch Mobile network. You may need to touch More settings, More..., or More networks first. Touch Access Point Names. Touch the T-Mobile APN if one is available. If not, press the Menu key and touch new APN. Verify and update the following settings for the Data APN. Name: T-Mobile APN: Fast.t-mobile.com (for LTE devices) or epc.tmobile.com (for non-LTE devices) Proxy: <Not set> Port: <Not set> Username: <Not set> Password: <Not set> Server: <Not set> MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc MMS proxy: <Not set> MMS port: <Not set> MMS protocol: WAP 2.0 MCC: 310 MNC: 260 Authentication Type: <Not set> APN Type: default,supl,mms OR Internet+MMS Default Android provides a text field to enter: default,supl,mms. Samsung provides an Internet+MMS radio button to select. APN Protocol: IPv4/IPv6 APN roaming protocol: IPv4 Turn APN on/off: Grayed out unless there are multiple APNs Bearer: Unspecified Press the Menu key. Touch Save. Delete any other APNs that appear in the list. The FOTA APN can remain if available. Touch the APN that needs to be removed. Press the Menu key. Touch Delete APN. Verify there is a circle next to the remaining APN. Perform a soft reset. Hold down the power button until the device turns off and restarts. Test the data connection and/or MMS by accessing the Web or sending a picture message. Complete additional troubleshooting if the APN settings are correct, but customers still experience issues.
Solved
pkgal21
Network Novice
8 years ago
apn
data
download mms
download pictures
failed
18KViews
0likes
19Comments