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SyncUP KIDS Watch

Use this page to learn about the T-Mobile SyncUP KIDS Watch & KIDS Watch 2. Learn how to activate, setup, and manage your watch with ease.

To get started:

Charge the watch by connecting it to the charging dock and the wall adapter with the USB cable, then plug the adapter into an outlet. Place the watch in the charging dock by aligning the charging pins.

The display will indicate a picture when the watch is fully charged. If the display times out, touch the power button. When the watch is on the charging dock, all notifications will default back to sound on. 

Hold the power button to turn the watch on.

Two SyncUP KIDS watches

Download the T-Life app

  1. To set up your SyncUP KIDS watch, download the T-Life app. 
  2. If prompted, log in using your T-Mobile ID (or create a new T-Mobile ID if you don't have one). 
  3. Select Connect to start pairing.
  4. Follow the on-screen steps to setup your profile, the child profile, and pair the watch. 
SyncUP KIDS Watch Tutorials
SyncUP KIDS Watch on an arm holding a skateboard.

Add a guardian

Once you've paired your SyncUP KIDS Watch, you will become an Admin, and can view, add, edit, and remove contacts from the watch. You can share access to the watch by adding a Guardian Contact.

  1. Open the T-Life app.
  2. Select Connect > People > Watch contacts.
  3. Choose the plus symbol.
  4. Enter the new contact's information and choose Next.
  5. Under Contact type, choose Guardian. (You can set up an optional emergency contact)
  6. Select Save and Invite.
Image of parent and child on a front stoop.

Using your SyncUP KIDS Watch

Navigating the interface

    • From the T-Life home screen, tap the Connect tab to open the Global view of the map.
    • Selecting a watch from the peoples list will zoom in on their location.
    • Select the desired watch from the people’s list to view the dashboard overview.
    • Swipe the drawer up to show the full dashboard.

  • Check out the Tutorials for steps with images for your SyncUP Kids Watch.

Important Functions

    • Turn on the watch by holding the power button for 2 seconds.
    • When the watch is in Sleep state, a short press will wake up the display and touch.
    • When the watch is in an Active state, a short press will take to the home screen.
    • When the watch is in an Active state on the home screen, a short press will take it to sleep mode.
    • When the watch is in an Active state, a long-press should enter the power cycle menu, with options for restart, power off, and SOS. 
    • When the watch is not responding, a long press (more than 7 seconds) should restart the watch.

  • The Call 9-1-1 option allows the watch to call local law enforcement. Calling 9-1-1 will send an SMS with the watch’s location to the emergency contacts the child's parent(s) have set up in the watch. 

    1. Hold the power button for 2 seconds and press the call 9-1-1 icon.
    2. Confirm you would like to contact local law enforcement by selecting CALL 9-1-1 for 3 seconds.
    3. End call by selecting the end call icon.

  • To call from the watch...
    1. Access the contact list and select the desired contact.
    2. Select the green phone icon.
    3. To end a call, select the red phone icon from the call screen.

    To call to the watch...

    1. Open the T-Life app and choose the Connect tab.
    2. Select the child's card to open the child's dashboard.
    3. Select the Call icon.

    Adjust your Call Volume: From the call screen, select the volume icon to change the volume levels.

    • Communication to the Kids Watch is only allowed between the allowed Parents, Guardians, or Friends. Contact types can only be managed by the Admin, from the Companion Application. Although the Watch has a connection to the T-Mobile network, only the contacts on the approved list can communicate with the Watch. The Watch does not support iMessaging or group messaging.
    • Each messaging thread on the Watch is with an individual-approved contact. An approved contact can add the Watch’s number to a group message (including other non-approved contacts), but the Watch will only receive the message as an individual SMS, not as a group, from the approved contact. If the child responds, they will only respond to the approved contact in an individual thread, and no one else in the group message will get their response. If an unapproved contact from the group responds to the whole group including the child, this message will be blocked from the Watch. 

    To send a message:

    1. Access the contact list landing page and select the desired contact.
    2. Select the messaging icon.
    3. Select the add text icon.
    4. Choose a preset message or select the keyboard icon to type a new message.
    5. Select the send icon to send the message.

  • Contacts can be created on the app by entering the following fields in the Contact Screen. Once completed, an invitation message is sent using the messenger app to the newly added contact. Approved contacts can only be added by the Admin of the watch from the Companion app.

    • Admin: The Admin is the user that created the watch account and successfully paired it with the Companion app. Upon successful onboarding, the contact will be a contact on the watch.
    • Friend: A Friend is a user invited by the admin to communicate with the child's watch.  
    • Add Friend Contact: From the Companion app's home screen, select the contacts icon. Choose the (+) icon to add a new contact.
      • Enter the contact details, like name, number, select Friend contact, and if they're to be an Emergency Contact.
        • The contact can be imported from the smartphone Contact list.
        • Emergency contacts notifications if the Kids Watch asks for Help or Calls 9-1-1.
      • If the Companion app is paired to multiple watches, the Admin can assign the contract to multiple child profiles. Once the contact information is entered, select Save and invite.
    • Edit Contact: Select the contact you would like to edit from the contact list.
      • Update the contact information or contact type and select Save.
      • You may be required to send the contact an invite if the contact type was changed.
    • Delete Contact: From the Contact list, navigate to the contact you would like to delete and select Delete.

  • Virtual boundaries allow the parent or admin to set a virtual fence around a geographical location on the map. Examples include school, home, and a friend's house. The app automatically notifies you when the watch has entered or exited a defined Virtual Boundary.

    1. Open the T-Life app
    2. Choose the Connect tab.
    3. Swipe up, then select the desired child's line.
    4. Choose Virtual boundaries.
    5. Select the plus (+) sign to add a new virtual boundary location
    6. Pinch or zoom the screen to adjust the virtual boundary size
    7. Choose Next to continue
    8. Select the suggested virtual boundary name or enter a new location name.
    9. Slide the Set active time switch to the right to enable this function.
    10. Set the time range and the day(s) to trigger an alert and send a notification immediately. 
    11. Choose Save to save the settings.

  • Live Tracking allows the parent or guardian to monitor the watch in real time and get a location update every 30 seconds for 15 minutes. Live Tracking can also be monitored on the Child View and Child Map pages. Continuous use of the Live Tracker can cause the battery to drain faster than usual.

    1. Select the TRACK icon to start Live Tracking the Kids Watch. 
    2. During the 15 minutes of Live Tracking, the Companion app will record the watch's movement on the map. Select stop to end the live tracking. 

    1. When the watch is in an active state, long-press to enter the power cycle menu with options for restart, power off and SOS.
    2. When the watch is not responding, long press (more than 7 seconds) to restart the watch.

Need help?

Our troubleshooting guides can help fix the most common device issues, right from the comfort of your home! If you still have questions, ask our community.

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