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SUPPORT
New to T-Mobile? Switching is easy Set up your device Using the app Sprint Migration Center All get started topics Ways to pay your bill All about your bill Line permissions Your T-Mobile ID Your PIN/Passcode All account resources topics T-Mobile network In-flight texting and Wi-Fi Wi-Fi Calling International roaming Mobile Without Borders All network & roaming topics Find the right plan Netflix on Us HotSpot plans Voicemail Use Mobile HotSpot All plans support topics Tutorials Troubleshooting Unlock your device Protect your device SIM card & eSIM All device assistance topics Get T-Mobile for Business Billing and payments Manage your account Orders and shopping Account Hub registration All business support topics

Use T-Life to get the most out of your T-Mobile SyncUP TRACKER device.

On this page:

App requirements

  • Wi-Fi: 802.11 at 2.4 GHz
  • Android 11 or later (tablets not supported)
  • iOS 16 or later (iPad not supported)

Download and login

T-Life is required. It allows you to access your items' location, notifications and more. 

Get started

  1. Ensure that the ICCID printed on back of SyncUP Tracker is updated your SyncUP Tracker line of service.
  2. Hold the SyncUP Tracker power button until the device beeps to power on.
  3. Log into the T-Life app.
  4. Select the Locate tab and choose either People or Things.
  5. Select + Add and choose Add SyncUP TRACKER > I have a Tracker device.
  6. If prompted, select to agree to push notifications.
  7. Choose how to add your SyncUP Tracker:
    • Scan QR Code: Use the camera on your phone to scan the QR code on the back of the Tracker.
    • Enter code manually: Enter the IMEI number found on the back of the Tracker, then select Next.
  8. If prompted, check the box to agree to the terms & conditions, then choose I accept.
  9. If prompted, allow Location in App Permissions.
  10. If prompted, choose Battery Optimization preference.
  11. Place the TRACKER on the charger and follow the on-screen steps to finish setting up your Tracker profile and adding the device until onboarding completes. (Note: the TRACKER device needs to remain on the charger during this onboarding step).

 

Use the app

 

View Tracker location

 
  1. Open T-Life and choose the Locate tab.
  2. Select the SyncUP Tracker in the Things section.
  3. The location will appear on the map.
 

View and create a virtual Boundary

 
  1. Open T-Life and choose the Locate tab.
  2. Select the SyncUP Tracker in the Things section.
  3. Select Virtual Boundaries and choose to add a new one.
  4. Use the map or enter the address to your desired location.
  5. Enter the rest of the information, like a boundary name and included devices, then choose Save.
 

Get Directions to your TRACKER

 
  1. Open T-Life and choose the Locate tab.
  2. Select the SyncUP Tracker in the Things section.
  3. Choose Get Directions.
 

View Location History

 
  1. Open T-Life and choose the Locate tab.
  2. Select the SyncUP Tracker in the Things section.
  3. Choose Location History.
 

Change the device Tracking Mode

 
  1. Open T-Life and choose the Locate tab.
  2. Select the SyncUP Tracker in the Things section.
  3. Choose the desired tracking mode.
 

Use the Light Sensor

 
  1. Open T-Life and choose the Locate tab.
  2. Select the SyncUP Tracker in the Things section.
  3. Choose the Gear icon and select Tracker Notifications > Light Sensor.
  4. Choose if you want the light sensors to detect Dark to Light, Light to Dark, or both light event types.
 

Use Motion Alert

 
  1. Open T-Life and choose the Locate tab.
  2. Select the SyncUP Tracker in the Things section.
  3. Choose the Gear icon and select Tracker Notifications > Motion Alert.
 

View Notifications

 
  1. Open T-Life and choose the Locate tab.
  2. Select the SyncUP Tracker in the Things section.
  3. Choose the Bell icon.
 

Refresh Location

 
  1. Open T-Life and choose the Locate tab.
  2. Select the SyncUP Tracker in the Things section.
  3. Choose the Gear icon and select Location Refresh.
 

Change notification settings

 
  1. Open T-Life and choose the Manage tab.
  2. Tap on Settings.
  3. Tap on Notifications.
  4. Tap on SyncUP Tracker.
 

Edit your device profile

 
  1. Open T-Life and choose the Locate tab.
  2. Select the SyncUP Tracker in the Things section.
  3. Choose the Gear icon and select Cusomize to change the following:
    • Tracker Type
    • Image Type
    • Avatar
    • Device Name
 

View Device information

 
  1. Open T-Life and choose the Locate tab.
  2. Select the SyncUP Tracker in the Things section.
  3. Choose the Gear icon and select Device Information.
 

Report an issue

 
  1. Open T-Life.
  2. From anywhere in the app, shake your phone and select Report a bug.
  3. Choose Locate> SyncUP TRACKER to report an issue with your SyncUP TRACKER device or app.
 

Help Center

 
  1. Open T-Life and choose the Locate tab.
  2. Select the SyncUP Tracker in the Things section.
  3. Choose the Gear icon and select Help Center.

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