- [Support](https://www.t-mobile.com/support) - [Get started](#) - [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile) [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom) [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device) [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app) [All get started topics](https://www.t-mobile.com/support/new-to-tmobile) - [Account resources](#) - [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill) [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill) [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions) [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode) [All account resources topics](https://www.t-mobile.com/support/account) - [Network & roaming](#) - [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network) [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi) [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile) [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services) [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders) [All network & roaming topics](https://www.t-mobile.com/support/coverage) - [Plans support](#) - [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you) [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us) [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots) [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail) [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering) [All plans support topics](https://www.t-mobile.com/support/plans-features) - [Device assistance](#) - [Tutorials](https://www.t-mobile.com/support/tutorials) [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting) [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device) [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection) [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices) - [Business support](#) - [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business) [Billing and payments](https://www.t-mobile.com/support/business/billing) [Manage your account](https://www.t-mobile.com/support/business/account) [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping) [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration) [All business support topics](https://www.t-mobile.com/support/business) [SUPPORT](https://www.t-mobile.com/support) - [Get started](#) - [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile) - [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom) - [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device) - [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app) - [All get started topics](https://www.t-mobile.com/support/new-to-tmobile) - [Account resources](#) - [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill) - [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill) - [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions) - [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) - [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode) - [All account resources topics](https://www.t-mobile.com/support/account) - [Network & roaming](#) - [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network) - [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi) - [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile) - [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services) - [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders) - [All network & roaming topics](https://www.t-mobile.com/support/coverage) - [Plans support](#) - [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you) - [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us) - [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots) - [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail) - [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering) - [All plans support topics](https://www.t-mobile.com/support/plans-features) - [Device assistance](#) - [Tutorials](https://www.t-mobile.com/support/tutorials) - [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting) - [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device) - [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection) - [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) - [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices) - [Business support](#) - [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business) - [Billing and payments](https://www.t-mobile.com/support/business/billing) - [Manage your account](https://www.t-mobile.com/support/business/account) - [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping) - [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration) - [All business support topics](https://www.t-mobile.com/support/business) [Support](https://www.t-mobile.com/support/) [Devices](https://www.t-mobile.com/support/community/phones-tablets-devices) # SyncUP TRACKER in T-Life 0 Added! [](https://www.t-mobile.com) ### Manage Links Click any [available links](https://www.t-mobile.com) to add. Click any [added links](https://www.t-mobile.com) to remove. Links with [no highlight](https://www.t-mobile.com) can't be sent. Done (0 Links) Use T-Life to get the most out of your [T-Mobile SyncUP TRACKER](https://www.t-mobile.com/devices/iot/syncup-gps-tracker-device). ## On this page: - [App requirements](https://www.t-mobile.com#subhead1) - [Download and login](https://www.t-mobile.com#subhead2) - [Get started](https://www.t-mobile.com#subhead3) - [Use the app](https://www.t-mobile.com#subhead3) ## [](https://www.t-mobile.com)App requirements - Wi-Fi: 802.11 at 2.4 GHz - Android 11 or later (tablets not supported) - iOS 16 or later (iPad not supported) ## [](https://www.t-mobile.com)Download and login T-Life is required. It allows you to access your items' location, notifications and more.  - The app is available for free on the [Apple App Store](https://apps.apple.com/us/app/t-mobile-tuesdays/id1111876388), [Google Play Store](https://play.google.com/store/apps/details?id=com.tmobile.tuesdays), or [t-mobile.com/syncuptracker](https://www.t-mobile.com/devices/iot/syncup-gps-tracker-device). - Make sure your smartphone is up-to-date with the latest operating system and that it meets the requirements. ## [](https://www.t-mobile.com)Get started 01. Ensure that the ICCID printed on back of SyncUP Tracker is updated your SyncUP Tracker line of service. 02. Hold the SyncUP Tracker power button until the device beeps to power on. 03. Log into the [T-Life](https://www.t-mobile.com/support/plans-features/t-life) app. 04. Select the __Locate__ tab and choose either __People__ or __Things__. 05. Select __+ Add__ and choose __Add SyncUP TRACKER__ > __I have a Tracker device__. 06. If prompted, select to agree to push notifications. 07. Choose how to add your SyncUP Tracker: - __Scan QR Code:__ Use the camera on your phone to scan the QR code on the back of the Tracker. - __Enter code manually:__ Enter the IMEI number found on the back of the Tracker, then select __Next__. 08. If prompted, check the box to agree to the terms & conditions, then choose __I accept__. 09. If prompted, allow Location in App Permissions. 10. If prompted, choose Battery Optimization preference. 11. Place the TRACKER on the charger and follow the on-screen steps to finish setting up your Tracker profile and adding the device until onboarding completes. (Note: the TRACKER device needs to remain on the charger during this onboarding step).   ## [](https://www.t-mobile.com)Use the app   ### View Tracker location   1. Open T-Life and choose the __Locate__ tab. 2. Select the SyncUP Tracker in the __Things__ section. 3. The location will appear on the map.   ### View and create a virtual Boundary   1. Open T-Life and choose the __Locate__ tab. 2. Select the SyncUP Tracker in the __Things__ section. 3. Select __Virtual Boundaries__ and choose to add a new one. 4. Use the map or enter the address to your desired location. 5. Enter the rest of the information, like a boundary name and included devices, then choose __Save__.   ### Get Directions to your TRACKER   1. Open T-Life and choose the __Locate__ tab. 2. Select the SyncUP Tracker in the __Things__ section. 3. Choose __Get Directions__.   ### View Location History   1. Open T-Life and choose the __Locate__ tab. 2. Select the SyncUP Tracker in the __Things__ section. 3. Choose __Location History__.   ### Change the device Tracking Mode   1. Open T-Life and choose the __Locate__ tab. 2. Select the SyncUP Tracker in the __Things__ section. 3. Choose the desired tracking mode.   ### Use the Light Sensor   1. Open T-Life and choose the __Locate__ tab. 2. Select the SyncUP Tracker in the __Things__ section. 3. Choose the __Gear__ icon and select __Tracker Notifications__ > __Light Sensor__. 4. Choose if you want the light sensors to detect Dark to Light, Light to Dark, or both light event types.   ### Use Motion Alert   1. Open T-Life and choose the __Locate__ tab. 2. Select the SyncUP Tracker in the __Things__ section. 3. Choose the __Gear__ icon and select __Tracker Notifications__ > __Motion Alert__.   ### View Notifications   1. Open T-Life and choose the __Locate__ tab. 2. Select the SyncUP Tracker in the __Things__ section. 3. Choose the __Bell__ icon.   ### Refresh Location   1. Open T-Life and choose the __Locate__ tab. 2. Select the SyncUP Tracker in the __Things__ section. 3. Choose the __Gear__ icon and select __Location Refresh__.   ### Change notification settings   1. Open T-Life and choose the __Manage__ tab. 2. Tap on __Settings__. 3. Tap on __Notifications__. 4. Tap on __SyncUP Tracker.__   ### Edit your device profile   1. Open T-Life and choose the __Locate__ tab. 2. Select the SyncUP Tracker in the __Things__ section. 3. Choose the __Gear__ icon and select __Cusomize__ to change the following: - Tracker Type - Image Type - Avatar - Device Name   ### View Device information   1. Open T-Life and choose the __Locate__ tab. 2. Select the SyncUP Tracker in the __Things__ section. 3. Choose the Gear icon and select __Device Information__.   ### Report an issue   1. Open T-Life. 2. From anywhere in the app, shake your phone and select __Report a bug__. 3. Choose __Locate__> __SyncUP TRACKER__ to report an issue with your SyncUP TRACKER device or app.   ### Help Center   1. Open T-Life and choose the __Locate__ tab. 2. Select the SyncUP Tracker in the __Things__ section. 3. Choose the __Gear__ icon and select __Help Center__. * * * Was this helpful? * * * ## Can't find what you're looking for? - [Contact Us](https://www.t-mobile.com/contact-us) - [Ask our community](https://www.t-mobile.com/community/)