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New to T-Mobile? Switching is easy Set up your device Using the app Sprint Migration Center All get started topics Ways to pay your bill All about your bill Line permissions Your T-Mobile ID Your PIN/Passcode All account resources topics T-Mobile network In-flight texting and Wi-Fi Wi-Fi Calling International roaming Mobile Without Borders All network & roaming topics Find the right plan Netflix on Us HotSpot plans Voicemail Use Mobile HotSpot All plans support topics Tutorials Troubleshooting Unlock your device Protect your device SIM card & eSIM All device assistance topics Get T-Mobile for Business Billing and payments Manage your account Orders and shopping Account Hub registration All business support topics

T-Life lets you set up and use your SyncUP Drive device. You can use our vehicle compatibility tool to ensure your vehicle works with SyncUP DRIVE. 

On this page:

Get to know your SyncUP DRIVE device

  • Check images, key features, and app or device tutorials by selecting the toggle below for your SyncUP DRIVE model. 
  • You can find out the model of your device by checking the first 4 digits of the IMEI number:
Models of SyncUP DRIVE devices based on the first 4 digits of the IMEI number        
First 4 digits of IMEI SyncUP DRIVE Model number
8612 6200
3591 6500
3578 7000T
3597 7000T1
 

SyncUP DRIVE 6200

 

A SyncUP DRIVE device. On the top of the device (opposite the curved edge) is the OBD2 Interface. On the side of the device is the device reset hole, the micro-SIM card slot, and the restart key. On the curved edge of the device are the LED indicatorsLED Indicator behaviors and their meanings. If the LED 1 (Power) light is blinking green, the device is being powered by the internal battery. If the LED 1 (Power) light is solid green, the device is being powered by the vehicle. If the LED 2 (Signal) light is solid red, the device is on but is not connected to the cellular network. If the LED 2 (Signal) light is solid green, the device is connected to the 4G network but no data is being transferred. If the LED 2 (Signal) light is blinking green, the device is connected to the 4G LTE network and data is being transferred.

 

SyncUP DRIVE 6500

 

The SyncUP DRIVE 2nd generation device. The reset button, restart button, and micro-SIM card slot are on the side of the device and the LED lights are on the curved edge of the device. LED Indicator behaviors and their meanings: If the LED 1 (Power) light is blinking green, the device is being powered by the internal battery. If the LED 1 (Power) light is solid green, the device is being powered by the vehicle. If the LED 2 (Signal) light is solid red, the device is on but is not connected to the cellular network. If the LED 2 (Signal) light is solid green, the device is connected to the 4G network but no data is being transferred. If the LED 2 (Signal) light is blinking green, the device is connected to the 4G LTE network and data is being transferred.

 

SyncUP DRIVE 7000T

 

The SyncUP DRIVE 3rd generation device. The OBD-II interface is opposite the curved edge of the device. The reset button is on the side of the device and the LED lights are on the curved edge of the device. LED Indicator behaviors and their meanings: If the LED 1 (Power) light is blinking green, the device is being powered by the internal battery. If the LED 1 (Power) light is solid green, the device is being powered by the vehicle. If the LED 2 (Signal) light is solid red, the device is on but is not connected to the cellular network. If the LED 2 (Signal) light is solid green, the device is connected to cellar data and GPS. If the LED 2 (Signal) light is blinking green, the device is not yet connected to cellular network or GPS network. Open app to check status via Bluetooth.

 

SyncUP DRIVE 7000T1

 

The SyncUP DRIVE 7000T1. The OBD-II interface is opposite the curved edge of the device. The reset button is on the side of the device and the LED lights are on the curved edge of the device. LED Indicator behaviors and their meanings: If the LED 1 (Power) light is blinking green, the device is being powered by the internal battery. If the LED 1 (Power) light is solid green, the device is being powered by the vehicle. If the LED 2 (Signal) light is solid red, the device is on but is not connected to the cellular network. If the LED 2 (Signal) light is solid green, the device is connected to cellar data and GPS. If the LED 2 (Signal) light is blinking green, the device is not yet connected to cellular network or GPS network. Open app to check status via Bluetooth.

 

 

Set up your SyncUP DRIVE device

 

Insert/remove SIM card

 

Depending on your model, you may not be able to remove your SIM card.

Embedded SIM

If your device has an embedded SIM card, it cannot be removed. You can find the SIM card number on the device label, next to ICCID.

Physical SIM card (SyncUP DRIVE 6200 and 6500 only)

  1. Insert the tip of the tray eject tool to eject the SIM card tray.
  2. Place the micro-SIM card on the tray with the gold-colored contacts facing down and slide the tray back into place.
 

Install the SyncUP DRIVE (OBD2) device

 

While the device can be used in multiple cars, it can only be connected to one account at a time.

  1. Check that the car is compatible with the vehicle compatibility tool. 
  2. Download and install T-Life on your phone on the Apple App Store or Google Play Store.
  3. Add your SyncUP DRIVE to T-Life.
  4. Make sure your vehicle is parked outside in a safe location and the engine is turned off. Do not insert or remove the SyncUP DRIVE unless the vehicle is off.
  5. Connect your OBD2 device to the OBD connector port.
    • The OBD (On-Board Diagnostics) connector is usually located on or under the dashboard, on the driver’s side.
    • Do not force your OBD2 device into the port as this can damage the device.
  6. Start the engine and go for a drive.
  7. Wait as your OBD2 device searches for and connects to the T-Mobile network. It may take 5-10 minutes to connect on the first use.
  8. Connect your phone or other devices to your network.
    • Use your normal Wi-Fi application to connect to the wireless network.
    • Select the Wi-Fi network name.
    • Enter the Wi-Fi network password. (The default is the last 8 digits of the IMEI.)
 

Cellular network settings (SyncUP DRIVE 6200 and 6500 only)

 

Manual network selection

  1. Connect to the SyncUP DRIVE hotspot over Wi-Fi.
  2. Open your browser and go to http://192.168.0.1 .
  3. Log in as Administrator. (The default Admin login is admin.)
  4. Select Settings > Network Settings.
  5. In 'Network Selection,' choose Automatic or Manual.
  6. Select Apply.

Data roaming

  1. Connect to the SyncUP DRIVE hotspot over Wi-Fi.
  2. Open your browser and go to http://192.168.0.1 .
  3. Log in as Administrator. (The default Admin login is admin.)
  4. Select Settings > Network Settings.
  5. In 'WAN Connection Mode Settings,' select Check here to connect to internet in the roaming status to enable/disable.
  6. Select Apply.

APN settings

  1. Connect to the SyncUP DRIVE hotspot over Wi-Fi.
  2. Open your browser and go to http://192.168.0.1 .
  3. Log in as Administrator.  (The default Admin login is admin.)
  4. Select Settings > Network Settings.
  5. Select Manual in the APN section.
  6. Select Add New.
  7. Enter the following details:
    • Name
    • Authentication mode
    • Username & Password

Mobile Device Unlock

SyncUP DRIVE is locked to the T-Mobile network and cannot be unlocked to use on other networks.

 

Use the app

 

Add SyncUP DRIVE to T-Life

 
  1. Log in to the T-Life app.
  2. Select the Connect tab and choose Add > SyncUP DRIVE.
  3. If prompted agree to the Terms & Conditions.
  4. Choose Add my car and enter a name for your car, then select Next.
  5. If prompted, agree to allow push notifications.
  6. Choose how to add your SyncUP DRIVE:
    • QR Code: Use the camera on your phone to scan the QR code on the back of the Tracker.
    • Enter code manually: Enter the IMEI number found on the back of the Tracker, then select Next.
  7. Follow the on-screen steps to finish adding your car and SyncUP DRIVE.
 

View DRIVE location

 
  1. Open T-Life and choose the Connect tab.
  2. Select the SyncUP DRIVE in the Things section.
  3. View the device location on the map.
 

View location history

 
  1. Log in to the T-Life app.
  2. Select the Connect Tab and select the desired SyncUP DRIVE under the Things section.
  3. Select Location History.
 

Real time vehicle notifications

 

If you select a real time vehicle notification, you'll be taken to the T-Life app. You may need to log in before selecting Connect to view the event.

 

Customize notification settings

 
  1. Log in to the T-Life app.
  2. Select the Connect Tab and select the desired SyncUP DRIVE under the Things section.
  3. Choose the Settings gear.
  4. Review and update the notification settings.
 

Vehicle health

 
  1. Log in to the T-Life app.
  2. Select the Connect Tab and select the desired SyncUP DRIVE under the Things section.
  3. Drag the vehicle drawer up to view items like fuel level, engine health, and battery health.
 

Vehicle management

 
  1. Log in to the T-Life app.
  2. Select the Connect Tab and select the desired SyncUP DRIVE under the Things section.
  3. Choose the Settings gear.
  4. Select Vehicle profile.
  5. Update vehicle information or merge duplicates.
 

Setup & turn on Wi-Fi

 
  1. Log in to the T-Life app.
  2. Select the Connect Tab and select the desired SyncUP DRIVE under the Things section.
  3. Choose the Settings gear.
  4. Select Wi-Fi.
  5. If desired, edit the Wi-Fi name and password.
  6. Select the toggle to turn Wi-Fi on or off.
 

Remove DRIVE

 
  1. Log in to the T-Life app.
  2. Select the Connect Tab and select the desired SyncUP DRIVE under the Things section.
  3. Choose the Settings gear.
  4. Select Device Information > Remove Device.
  5. If available, follow the on-screen steps to set up with a new vehicle.

 

Roadside Assistance with AAA

T-Mobile and AAA provide on-demand access to a 24/7 toll-free hotline and roadside assistance.

  1. Log in to the T-Life app.
  2. Select the Connect tab and choose the desired SyncUP DRIVE under the Things section.
  3. Swipe up on the drawer and choose Roadside Assistance.
  4. If you haven't already, review and agree to any disclosures and terms for Roadside Assistance.
  5. Select Call AAA.

 

Reset (SyncUP DRIVE 6200 and 6500 only)

Reset the SyncUP DRIVE (OBD2) device when you're transferring it to a new owner to delete any information and reset the settings to default.

On the device

  1. Insert a pin into the Reset hole.
  2. Hold for three seconds or until the LED1 indicator turns red.

On the Hotspot Administrator page

  1. Connect to the SyncUP DRIVE hotspot over Wi-Fi.
  2. Open your browser and enter the URL: http://192.168.0.1.
  3. Log in as Administrator (the default Admin login is admin.)
  4. Select Settings > Device Settings.
  5. Select Reset.

 

Troubleshoot issues with SyncUP DRIVE

For your SyncUP DRIVE device to work, make sure:

  The vehicle is compatible​ with SyncUP.

  The SyncUP DRIVE device has a SIM card and is set up.

  You've waited at least 15 minutes after setup, and taken your car on a drive.

If all of that checks out, then:

  1. Turn off the vehicle, and unplug the device from the OBD port.
  2. Plug the device back into the OBD port, and restart the vehicle.
  3. Check the LED light shows a connection. Make sure the care is outside in an area it can get a signal.
    • Solid red: The device has power, but no cellular connection.
    • Solid green: The device is connected to cellular data and GPS.
    • Blinking green: The device is not yet connected to the cellular network or GPS network.
  4. If you still have a problem, contact us to look into things on your account.

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