T-Life lets you set up and use your SyncUP Drive device. You can use our vehicle compatibility tool to ensure your vehicle works with SyncUP DRIVE.
On this page:
Download T-Life and replace your SyncUP DRIVE
SyncUP DRIVE is going T-Life! If you're still using the SyncUP DRIVE app, download T-Life today to maintain access to all your SyncUP DRIVE features like location tracking, Wi-Fi in your car, and 24/7 roadside assistance.
Get a message about replacing your SyncUP DRIVE? Some of our devices aren't compatible with T-Life, so you'll need to stop by a store to replace your SyncUP DRIVE for free.
Get to know your SyncUP DRIVE device
- Check images, key features, and app or device tutorials by selecting the toggle below for your SyncUP DRIVE model.
- You can find out the model of your device by checking the first 4 digits of the IMEI number:
| First 4 digits of IMEI | SyncUP DRIVE Model number |
|---|---|
| 8612 | 6200 |
| 3591 | 6500 |
| 3578 | 7000T |
| 3597 | 7000T1 |
SyncUP DRIVE 6200
SyncUP DRIVE 6500
SyncUP DRIVE 7000T
SyncUP DRIVE 7000T1
Set up your SyncUP DRIVE device
Insert/remove SIM card
Depending on your model, you may not be able to remove your SIM card.
Embedded SIM
If your device has an embedded SIM card, it cannot be removed. You can find the SIM card number on the device label, next to ICCID.
Physical SIM card (SyncUP DRIVE 6200 and 6500 only)
- Insert the tip of the tray eject tool to eject the SIM card tray.
- Place the micro-SIM card on the tray with the gold-colored contacts facing down and slide the tray back into place.
Install the SyncUP DRIVE (OBD2) device
While the device can be used in multiple cars, it can only be connected to one account at a time.
- Check that the car is compatible with the vehicle compatibility tool.
- Download and install T-Life on your phone on the Apple App Store or Google Play Store.
- Add your SyncUP DRIVE to T-Life.
- Make sure your vehicle is parked outside in a safe location and the engine is turned off. Do not insert or remove the SyncUP DRIVE unless the vehicle is off.
- Connect your OBD2 device to the OBD connector port.
- The OBD (On-Board Diagnostics) connector is usually located on or under the dashboard, on the driver’s side.
- Do not force your OBD2 device into the port as this can damage the device.
- Start the engine and go for a drive.
- Wait as your OBD2 device searches for and connects to the T-Mobile network. It may take 5-10 minutes to connect on the first use.
- Connect your phone or other devices to your network.
- Use your normal Wi-Fi application to connect to the wireless network.
- Select the Wi-Fi network name.
- Enter the Wi-Fi network password. (The default is the last 8 digits of the IMEI.)
Cellular network settings (SyncUP DRIVE 6200 and 6500 only)
Manual network selection
- Connect to the SyncUP DRIVE hotspot over Wi-Fi.
- Open your browser and go to http://192.168.0.1 .
- Log in as Administrator. (The default Admin login is admin.)
- Select Settings > Network Settings.
- In 'Network Selection,' choose Automatic or Manual.
- Select Apply.
Data roaming
- Connect to the SyncUP DRIVE hotspot over Wi-Fi.
- Open your browser and go to http://192.168.0.1 .
- Log in as Administrator. (The default Admin login is admin.)
- Select Settings > Network Settings.
- In 'WAN Connection Mode Settings,' select Check here to connect to internet in the roaming status to enable/disable.
- Select Apply.
APN settings
- Connect to the SyncUP DRIVE hotspot over Wi-Fi.
- Open your browser and go to http://192.168.0.1 .
- Log in as Administrator. (The default Admin login is admin.)
- Select Settings > Network Settings.
- Select Manual in the APN section.
- Select Add New.
- Enter the following details:
- Name
- Authentication mode
- Username & Password
Mobile Device Unlock
SyncUP DRIVE is locked to the T-Mobile network and cannot be unlocked to use on other networks.
Use the app
Add SyncUP DRIVE to T-Life
- Log in to the T-Life app.
- Select the Locate tab and choose Add > SyncUP DRIVE.
- If prompted agree to the Terms & Conditions.
- Choose Add my car and enter a name for your car, then select Next.
- If prompted, agree to allow push notifications.
- Choose how to add your SyncUP DRIVE:
- QR Code: Use the camera on your phone to scan the QR code on the back of the Tracker.
- Enter code manually: Enter the IMEI number found on the back of the Tracker, then select Next.
- Follow the on-screen steps to finish adding your car and SyncUP DRIVE.
View DRIVE location
- Open T-Life and choose the Locate tab.
- Select the SyncUP DRIVE in the Things section.
- View the device location on the map.
View location history
- Log in to the T-Life app.
- Select the Locate Tab and select the desired SyncUP DRIVE under the Things section.
- Select Location History.
Real time vehicle notifications
If you select a real time vehicle notification, you'll be taken to the T-Life app. You may need to log in before selecting Locate to view the event.
Customize notification settings
- Log in to the T-Life app.
- Tap on Manage tab.
- Tap on Settings.
- Tap on Notifications.
- Tap on SyncUP Drive.
Vehicle health
- Log in to the T-Life app.
- Select the Locate Tab and select the desired SyncUP DRIVE under the Things section.
- Drag the vehicle drawer up to view items like fuel level, engine health, and battery health.
Vehicle management
- Log in to the T-Life app.
- Select the Locate Tab and select the desired SyncUP DRIVE under the Things section.
- Choose the Settings gear.
- Select Vehicle profile.
- Update vehicle information or merge duplicates.
Setup & turn on Wi-Fi
- Log in to the T-Life app.
- Select the Locate Tab and select the desired SyncUP DRIVE under the Things section.
- Choose the Settings gear.
- Select Wi-Fi.
- If desired, edit the Wi-Fi name and password.
- Select the toggle to turn Wi-Fi on or off.
Remove DRIVE
- Log in to the T-Life app.
- Select the Locate Tab and select the desired SyncUP DRIVE under the Things section.
- Choose the Settings gear.
- Select Device Information > Remove Device.
- If available, follow the on-screen steps to set up with a new vehicle.
Roadside Assistance with AAA
T-Mobile and AAA provide on-demand access to a 24/7 toll-free hotline and roadside assistance.
- Log in to the T-Life app.
- Select the Locate tab and choose the desired SyncUP DRIVE under the Things section.
- Swipe up on the drawer and choose Roadside Assistance.
- If you haven't already, review and agree to any disclosures and terms for Roadside Assistance.
- Select Call AAA.
Reset (SyncUP DRIVE 6200 and 6500 only)
Reset the SyncUP DRIVE (OBD2) device when you're transferring it to a new owner to delete any information and reset the settings to default.
On the device
- Insert a pin into the Reset hole.
- Hold for three seconds or until the LED1 indicator turns red.
On the Hotspot Administrator page
- Connect to the SyncUP DRIVE hotspot over Wi-Fi.
- Open your browser and enter the URL: http://192.168.0.1.
- Log in as Administrator (the default Admin login is admin.)
- Select Settings > Device Settings.
- Select Reset.
Troubleshoot issues with SyncUP DRIVE
For your SyncUP DRIVE device to work, make sure:
The vehicle is compatible with SyncUP.
The vehicle is The SyncUP DRIVE device has a SIM card and is set up.
You've waited at least 15 minutes after setup, and taken your car on a drive.
If all of that checks out, then:
- Turn off the vehicle, and unplug the device from the OBD port.
- Plug the device back into the OBD port, and restart the vehicle.
- Check the LED light shows a connection. Make sure the care is outside in an area it can get a signal.
- Solid red: The device has power, but no cellular connection.
- Solid green: The device is connected to cellular data and GPS.
- Blinking green: The device is not yet connected to the cellular network or GPS network.
- If you still have a problem, contact us to look into things on your account.
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