- [Support](https://www.t-mobile.com/support) - [Get started](#) - [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile) [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom) [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device) [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app) [All get started topics](https://www.t-mobile.com/support/new-to-tmobile) - [Account resources](#) - [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill) [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill) [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions) [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode) [All account resources topics](https://www.t-mobile.com/support/account) - [Network & roaming](#) - [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network) [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi) [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile) [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services) [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders) [All network & roaming topics](https://www.t-mobile.com/support/coverage) - [Plans support](#) - [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you) [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us) [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots) [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail) [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering) [All plans support topics](https://www.t-mobile.com/support/plans-features) - [Device assistance](#) - [Tutorials](https://www.t-mobile.com/support/tutorials) [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting) [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device) [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection) [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices) - [Business support](#) - [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business) [Billing and payments](https://www.t-mobile.com/support/business/billing) [Manage your account](https://www.t-mobile.com/support/business/account) [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping) [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration) [All business support topics](https://www.t-mobile.com/support/business) [SUPPORT](https://www.t-mobile.com/support) - [Get started](#) - [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile) - [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom) - [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device) - [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app) - [All get started topics](https://www.t-mobile.com/support/new-to-tmobile) - [Account resources](#) - [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill) - [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill) - [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions) - [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) - [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode) - [All account resources topics](https://www.t-mobile.com/support/account) - [Network & roaming](#) - [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network) - [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi) - [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile) - [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services) - [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders) - [All network & roaming topics](https://www.t-mobile.com/support/coverage) - [Plans support](#) - [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you) - [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us) - [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots) - [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail) - [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering) - [All plans support topics](https://www.t-mobile.com/support/plans-features) - [Device assistance](#) - [Tutorials](https://www.t-mobile.com/support/tutorials) - [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting) - [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device) - [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection) - [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) - [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices) - [Business support](#) - [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business) - [Billing and payments](https://www.t-mobile.com/support/business/billing) - [Manage your account](https://www.t-mobile.com/support/business/account) - [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping) - [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration) - [All business support topics](https://www.t-mobile.com/support/business) [Support](https://www.t-mobile.com/support/) [Devices](https://www.t-mobile.com/support/community/phones-tablets-devices) # SyncUP DRIVE setup & help 0 Added! [](https://www.t-mobile.com) ### Manage Links Click any [available links](https://www.t-mobile.com) to add. Click any [added links](https://www.t-mobile.com) to remove. Links with [no highlight](https://www.t-mobile.com) can't be sent. Done (0 Links) T-Life lets you set up and use your SyncUP Drive device. You can use our [vehicle compatibility tool](https://www.t-mobile.com/iot-devices/syncup-drive-connected-car#compatibility) to ensure your vehicle works with SyncUP DRIVE.  ## On this page: - [Download T-Life and replace your SyncUP DRIVE](https://www.t-mobile.com#campaign) - [Get to know your SyncUP DRIVE device](https://www.t-mobile.com#about) - [Set up your SyncUP DRIVE device](https://www.t-mobile.com#setup) - [Use the app](https://www.t-mobile.com#car) - [Roadside Assistance](https://www.t-mobile.com#roadside) - [Reset (SyncUP DRIVE 6200 and 6500 only)](https://www.t-mobile.com#reset) - [Troubleshoot issues with SyncUP DRIVE](https://www.t-mobile.com#issues) ## [](https://www.t-mobile.com)Download T-Life and replace your SyncUP DRIVE SyncUP DRIVE is going T-Life! If you're still using the SyncUP DRIVE app, download [T-Life](https://www.t-mobile.com/support/plans-features/t-life) today to maintain access to all your SyncUP DRIVE features like location tracking, Wi-Fi in your car, and 24/7 roadside assistance. Get a message about replacing your SyncUP DRIVE? Some of our devices aren't compatible with T-Life, so you'll need to [stop by a store](https://www.t-mobile.com/stores/locator) to replace your SyncUP DRIVE for free.   ## [](https://www.t-mobile.com)Get to know your SyncUP DRIVE device - Check images, key features, and app or device tutorials by selecting the toggle below for your SyncUP DRIVE model. - You can find out the model of your device by checking the first 4 digits of the IMEI number: | First 4 digits of IMEI | SyncUP DRIVE Model number | |------------------------|---------------------------| | 8612 | 6200 | | 3591 | 6500 | | 3578 | 7000T | | 3597 | 7000T1 | Models of SyncUP DRIVE devices based on the first 4 digits of the IMEI number   ### SyncUP DRIVE 6200      ### SyncUP DRIVE 6500      ### SyncUP DRIVE 7000T      ### SyncUP DRIVE 7000T1        ## [](https://www.t-mobile.com)Set up your SyncUP DRIVE device   ### Insert/remove SIM card   Depending on your model, you may not be able to remove your SIM card. ### Embedded SIM If your device has an embedded SIM card, it cannot be removed. You can find the SIM card number on the device label, next to __ICCID__. ### Physical SIM card (SyncUP DRIVE 6200 and 6500 only) 1. Insert the tip of the tray eject tool to eject the SIM card tray. 2. Place the micro-SIM card on the tray with the gold-colored contacts facing down and slide the tray back into place.   ### Install the SyncUP DRIVE (OBD2) device   While the device can be used in multiple cars, it can only be connected to one account at a time. 1. Check that the car is compatible with the [vehicle compatibility tool](https://www.t-mobile.com/iot-devices/syncup-drive-connected-car#compatibility). 2. Download and install T-Life on your phone on the [Apple App Store](https://apps.apple.com/us/app/t-mobile-tuesdays/id1111876388) or [Google Play Store](https://play.google.com/store/apps/details?id=com.tmobile.tuesdays). 3. [Add your SyncUP DRIVE](https://www.t-mobile.com#car) to T-Life. 4. Make sure your vehicle is parked outside in a safe location and the engine is turned off. Do not insert or remove the SyncUP DRIVE unless the vehicle is off. 5. Connect your OBD2 device to the OBD connector port. - The OBD (On-Board Diagnostics) connector is usually located on or under the dashboard, on the driver’s side. - Do not force your OBD2 device into the port as this can damage the device. 6. Start the engine and go for a drive. 7. Wait as your OBD2 device searches for and connects to the T-Mobile network. It may take 5-10 minutes to connect on the first use. 8. Connect your phone or other devices to your network. - Use your normal Wi-Fi application to connect to the wireless network. - Select the Wi-Fi network name. - Enter the Wi-Fi network password. (The default is the last 8 digits of the IMEI.)   ### Cellular network settings (SyncUP DRIVE 6200 and 6500 only)   ### Manual network selection 1. Connect to the SyncUP DRIVE hotspot over Wi-Fi. 2. Open your browser and go to __http://192.168.0.1__ . 3. Log in as __Administrator__. (The default Admin login is __admin__.) 4. Select __Settings__ > __Network Settings__. 5. In 'Network Selection,' choose __Automatic__ or __Manual__. 6. Select __Apply__. ### Data roaming 1. Connect to the SyncUP DRIVE hotspot over Wi-Fi. 2. Open your browser and go to __http://192.168.0.1__ . 3. Log in as __Administrator__. (The default Admin login is __admin__.) 4. Select __Settings__ > __Network Settings__. 5. In 'WAN Connection Mode Settings,' select __Check here to connect to internet in the roaming status__ to enable/disable. 6. Select __Apply__. ### APN settings 1. Connect to the SyncUP DRIVE hotspot over Wi-Fi. 2. Open your browser and go to __http://192.168.0.1__ . 3. Log in as __Administrator__.  (The default Admin login is __admin__.) 4. Select __Settings__ > __Network Settings__. 5. Select Manual in the __APN__ section. 6. Select __Add New__. 7. Enter the following details: - Name - Authentication mode - Username & Password ### Mobile Device Unlock SyncUP DRIVE is locked to the T-Mobile network and cannot be unlocked to use on other networks.   ## [](https://www.t-mobile.com)Use the app   ### Add SyncUP DRIVE to T-Life   1. Log in to the T-Life app. 2. Select the __Locate__ tab and choose __Add__ > __SyncUP DRIVE__. 3. If prompted agree to the Terms & Conditions. 4. Choose __Add my car__ and enter a name for your car, then select __Next__. 5. If prompted, agree to allow push notifications. 6. Choose how to add your SyncUP DRIVE: - __QR Code:__ Use the camera on your phone to scan the QR code on the back of the Tracker. - __Enter code manually:__ Enter the IMEI number found on the back of the Tracker, then select __Next__. 7. Follow the on-screen steps to finish adding your car and SyncUP DRIVE.   ### View DRIVE location   1. Open T-Life and choose the __Locate__ tab. 2. Select the SyncUP DRIVE in the __Things__ section. 3. View the device location on the map.   ### View location history   1. Log in to the T-Life app. 2. Select the __Locate__ Tab and select the desired SyncUP DRIVE under the __Things__ section. 3. Select __Location History__.   ### Real time vehicle notifications   If you select a real time vehicle notification, you'll be taken to the T-Life app. You may need to log in before selecting __Locate__ to view the event.   ### Customize notification settings   1. Log in to the T-Life app. 2. Tap on __Manage__ tab. 3. Tap on __Settings__. 4. Tap on __Notifications__. 5. Tap on __SyncUP Drive__.   ### Vehicle health   1. Log in to the T-Life app. 2. Select the __Locate__ Tab and select the desired SyncUP DRIVE under the __Things__ section. 3. Drag the vehicle drawer up to view items like fuel level, engine health, and battery health.   ### Vehicle management   1. Log in to the T-Life app. 2. Select the __Locate__ Tab and select the desired SyncUP DRIVE under the __Things__ section. 3. Choose the __Settings__ gear. 4. Select __Vehicle profile__. 5. Update vehicle information or merge duplicates.   ### Setup & turn on Wi-Fi   1. Log in to the T-Life app. 2. Select the __Locate__ Tab and select the desired SyncUP DRIVE under the __Things__ section. 3. Choose the __Settings__ gear. 4. Select __Wi-Fi__. 5. If desired, edit the Wi-Fi name and password. 6. Select the toggle to turn Wi-Fi on or off.   ### Remove DRIVE   1. Log in to the T-Life app. 2. Select the __Locate__ Tab and select the desired SyncUP DRIVE under the __Things__ section. 3. Choose the __Settings__ gear. 4. Select __Device Information__ > __Remove Device__. 5. If available, follow the on-screen steps to set up with a new vehicle.   ## [](https://www.t-mobile.com)Roadside Assistance with AAA T-Mobile and AAA provide on-demand access to a 24/7 toll-free hotline and roadside assistance. 1. Log in to the T-Life app. 2. Select the __Locate__ tab and choose the desired SyncUP DRIVE under the __Things__ section. 3. Swipe up on the drawer and choose __Roadside Assistance__. 4. If you haven't already, review and agree to any disclosures and terms for Roadside Assistance. 5. Select __Call AAA__.   ## [](https://www.t-mobile.com)Reset (SyncUP DRIVE 6200 and 6500 only) Reset the SyncUP DRIVE (OBD2) device when you're transferring it to a new owner to delete any information and reset the settings to default. ### On the device 1. Insert a pin into the __Reset__ hole. 2. Hold for three seconds or until the LED1 indicator turns red. ### On the Hotspot Administrator page 1. Connect to the SyncUP DRIVE hotspot over Wi-Fi. 2. Open your browser and enter the URL: http://192.168.0.1. 3. Log in as __Administrator__ (the default Admin login is __admin__.) 4. Select __Settings__ > __Device Settings__. 5. Select __Reset__.   ## [](https://www.t-mobile.com)Troubleshoot issues with SyncUP DRIVE For your SyncUP DRIVE device to work, make sure:   The vehicle is [compatible](https://www.t-mobile.com/iot-devices/syncup-drive-connected-car#compatibility)​ with SyncUP.   The SyncUP DRIVE device has a SIM card and is [set up](https://www.t-mobile.com#setup).   You've waited at least 15 minutes after setup, and taken your car on a drive. If all of that checks out, then: 1. Turn off the vehicle, and unplug the device from the OBD port. 2. Plug the device back into the OBD port, and restart the vehicle. 3. Check the LED light shows a connection. Make sure the care is outside in an area it can get a signal. - Solid red: The device has power, but no cellular connection. - Solid green: The device is connected to cellular data and GPS. - Blinking green: The device is not yet connected to the cellular network or GPS network. 4. If you still have a problem, [contact us](https://www.t-mobile.com/contact-us) to look into things on your account.   * * * Was this helpful? * * * ## Can't find what you're looking for? - [Contact Us](https://www.t-mobile.com/contact-us) - [Ask our community](https://www.t-mobile.com/community/)