Support SUPPORT
New to T-Mobile? Switching is easy Set up your device Using the app Sprint Migration Center All get started topics Ways to pay your bill All about your bill Line permissions Your T-Mobile ID Your PIN/Passcode All account resources topics T-Mobile Network In-flight texting and Wi-Fi Wi-Fi Calling International roaming Mobile Without Borders All network & roaming topics Find the right plan Netflix on Us HotSpot plans Voicemail Use Mobile HotSpot All plans support topics Tutorials Troubleshooting Unlock your device Change your SIM T-Mobile eSIM All device assistance topics Get T-Mobile for Business Billing and payments Manage your account Orders and shopping Account Hub registration All business support topics

With a Magenta Plus, PlusUP, ONE Plus, or ONE Plan w/ ONE Plus, you can turn on HD video streaming on your device.

Activation steps

If you don't have a plan that includes HD streaming, refer to Find the right plan for you​ to add a plan today.

From the T-Mobile app

  1. Open the T-Mobile app. If you don't have it, download it now.
  2. Tap MORE
  3. Go to PROFILE SETTINGS 
  4. Go to MEDIA SETTINGS.
  5. If you have multiple lines on your account, make sure the line you're making changes to is showing. If it's not, tap the down arrow to open the drop-down to select another line on the account.
  6. Next to HD Video Resolution, toggle it ON or OFF.

 

From T-Mobile.com

  1. Log in to T-Mobile.com with your T-Mobile ID. If you don't have one, register for a T-Mobile ID​.
  2. Click PROFILE in the upper right 
  3. Go to MEDIA SETTINGS.
  4. Next to HD Video Resolution, toggle it ON or OFF.

 

HD video resolution details

  • Activating HD video resolution only provides the ability to view higher resolution video streams by turning off video optimization. It doesn't change the actual, available resolution of streaming video.
  • Video resolution isn't determined by T-Mobile, but rather it's determined by the video content provider like YouTube or Netflix.
  • Once you turn it on, HD video streaming availability should take effect immediately, but it may require closing and re-opening the app or browser window, or restarting your device.

 

Was this helpful?