- [Support](https://www.t-mobile.com/support) - [Get started](#) - [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile) [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom) [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device) [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app) [All get started topics](https://www.t-mobile.com/support/new-to-tmobile) - [Account resources](#) - [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill) [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill) [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions) [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode) [All account resources topics](https://www.t-mobile.com/support/account) - [Network & roaming](#) - [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network) [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi) [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile) [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services) [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders) [All network & roaming topics](https://www.t-mobile.com/support/coverage) - [Plans support](#) - [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you) [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us) [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots) [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail) [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering) [All plans support topics](https://www.t-mobile.com/support/plans-features) - [Device assistance](#) - [Tutorials](https://www.t-mobile.com/support/tutorials) [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting) [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device) [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection) [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices) - [Business support](#) - [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business) [Billing and payments](https://www.t-mobile.com/support/business/billing) [Manage your account](https://www.t-mobile.com/support/business/account) [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping) [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration) [All business support topics](https://www.t-mobile.com/support/business) [SUPPORT](https://www.t-mobile.com/support) - [Get started](#) - [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile) - [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom) - [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device) - [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app) - [All get started topics](https://www.t-mobile.com/support/new-to-tmobile) - [Account resources](#) - [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill) - [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill) - [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions) - [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) - [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode) - [All account resources topics](https://www.t-mobile.com/support/account) - [Network & roaming](#) - [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network) - [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi) - [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile) - [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services) - [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders) - [All network & roaming topics](https://www.t-mobile.com/support/coverage) - [Plans support](#) - [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you) - [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us) - [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots) - [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail) - [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering) - [All plans support topics](https://www.t-mobile.com/support/plans-features) - [Device assistance](#) - [Tutorials](https://www.t-mobile.com/support/tutorials) - [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting) - [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device) - [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection) - [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) - [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices) - [Business support](#) - [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business) - [Billing and payments](https://www.t-mobile.com/support/business/billing) - [Manage your account](https://www.t-mobile.com/support/business/account) - [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping) - [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration) - [All business support topics](https://www.t-mobile.com/support/business) [Support](https://www.t-mobile.com/support/) [Account](https://www.t-mobile.com/support/community/account) # Cancel service support 0 Added! [](https://www.t-mobile.com) ### Manage Links Click any [available links](https://www.t-mobile.com) to add. Click any [added links](https://www.t-mobile.com) to remove. Links with [no highlight](https://www.t-mobile.com) can't be sent. Done (0 Links) ### Thinking about canceling? We're here to help. Whether you’re looking for ways to lower your bill, troubleshoot service issues, review plan options, or find a better fit for your needs, we may be able to help. Before you cancel, [give us a call](https://www.t-mobile.com/contact-us) - we'd love the opportunity to review your account and see what options we can offer to keep you with T-Mobile.   ### Important things to know before you cancel. Canceling can impact your account, billing, promotions, and equipment financing. Review the information below before making changes to your account.   ### Billing and service timing   - Cancellations are future dated and typically take effect at the end of your current billing cycle. - If you transfer (port) your number to another carrier, service will be billed through the end of the billing cycle. - You’re responsible for all charges and usage through the end of your current billing cycle in accordance with T-Mobile Terms & Conditions. - If you’re enrolled in AutoPay, your final bill may still be automatically charged using your saved payment method unless AutoPay is removed before the final payment processes.   ### Equipment Installment Plans (EIP)   - If you cancel a line but keep other active lines on the account, device payments tied to the canceled line will continue to bill monthly. - If the entire account is canceled, any remaining device balances become due on your final bill. - Once the balance is paid, you’ll receive an updated final bill reflecting a $0 balance.   ### Promotions and discounts   Canceling lines may impact: - Free or discounted line promotions - Device promotional credits - Multi-line discounts - Rate plans that require a certain number of active lines For example: - Some plans are designed for a specific number of lines. If you cancel lines and no longer meet the plan requirements, you may need to change your rate plan to avoid paying for a plan that no longer fits your account. - Promotional credits tied to canceled lines may end. We recommend reviewing any active promotions before canceling service.   ### Voicemail and DIGITS data   - Voicemail messages and DIGITS call history are permanently deleted after cancellation and cannot be recovered. - Save any important messages before your service is canceled.   ### Paired devices   Smartwatch lines paired to a phone line should be unpaired before cancellation to avoid issues with future device use.   ### Restarting service later   - You can reactivate service within 90 days without a new credit check or activation fee, though your previous number may not be available. - Accounts inactive for more than 60 days require a new SIM card to resume service Before you cancel, [give us a call](https://www.t-mobile.com/contact-us) - we'd love the opportunity to review your account and see what options we can offer to keep you with T-Mobile.   ### Already Canceled? Here's What to Expect. #### Your Final Bill - Your final bill will be processed and delivered through your normal billing method. - If you previously used paperless billing, make sure your email notification preferences are updated to continue receiving billing notifications electronically. - After cancellation, you can still access your account online to: If you no longer have account access, payments can also be made using Guest Pay with your account number. #### Refunds and remaining balances - Security deposits or account credits may apply toward your remaining balance. - If a credit balance remains 30 days after your final bill, a refund may automatically be issued. - Unpaid balances may be subject to collections activity. #### Returning T-Mobile Home Internet equipment If you canceled a Home Internet line: - A return shipping label is automatically generated after cancellation and sent by email. - Your gateway and mesh Wi-Fi extender must be returned within 14 days. - Include the power adapter if available. Important: - Failure to return equipment on time may result in a non-return fee of up to $370 plus tax. - Damaged equipment may result in additional charges. - If you decide to restart Home Internet service later, eligibility will need to be rechecked based on network availability.   ### Deceased account holder If someone has passed away, you can either close their account or keep the same mobile number under a new account. Please visit [Cancel an account of a deceased family member](https://www.t-mobile.com/support/account/cancel-an-account-of-a-deceased-family-member) to start the process. * * * Was this helpful? * * * ## Can't find what you're looking for? - [Contact Us](https://www.t-mobile.com/contact-us) - [Ask our community](https://www.t-mobile.com/community/)