[Skip to content](https://www.t-mobile.com/news/press/t-mobile-to-introduce-more-flexible-contract-terms-for-customers#maincontent) [Newsroom](https://www.t-mobile.com/news)Toggle secondary navigation - [Network](https://www.t-mobile.com/news/category/network) - [Devices](https://www.t-mobile.com/news/category/devices) - [Un-carrier](https://www.t-mobile.com/news/category/un-carrier) - [Community](https://www.t-mobile.com/news/category/community) - [Offers](https://www.t-mobile.com/news/category/offers) - [Business](https://www.t-mobile.com/news/category/business) English [Press Release](https://www.t-mobile.com/news/press) # T‑Mobile to Introduce More-Flexible Contract Terms for Customers November 06, 2007  2 min read - Facebook IconShare on Facebook - Share on Twitter - LinkedIn IconShare on LinkedIn The Recognized Leader in Wireless Customer Care Announces a New, More-Flexible Policy Bellevue, Wash. — Nov. 7, 2007 T‑Mobile USA, Inc. today announced upcoming changes that will result in a new and more flexible policy for customers entering into contracts for service with T‑Mobile USA. Under the company’s new guidelines, early termination fees (ETFs) will decline during the course of a customer’s contract with T‑Mobile. The new ETF policy, and the specific details of the policy, are expected to be finalized and introduced in the first half of 2008. When they become effective, the terms will apply to new customers as well as current customers renewing contracts with T‑Mobile. “T‑Mobile is widely recognized as the undisputed service leader in wireless. We want to do everything possible to create a great experience so customers want to stay with us for years,” said Sue Nokes, senior vice president, Sales and Customer Service, T‑Mobile USA. “This announcement builds on our heritage of listening closely to our customers and always striving to meet their needs.” In 2007, T‑Mobile earned the highest ranking from the J.D. Power and Associates 2007 Wireless Customer Care Performance Study – Volume 2, marking the sixth consecutive period that T‑Mobile has held the top spot. T‑Mobile not only earned the highest ranking, but its overall customer care score was significantly higher than any other wireless carrier. T‑Mobile also is a pioneer in offering a variety of innovative phone plans and services for customers, including: - T‑Mobile myFavesSM ## Related Stories [More Stories](https://www.t-mobile.com/news/stories) [ \ Un-carrierStory \ __The Ultimate Summer Travel Stack for T‑Mobile Members__ \ June 16, 2026|8 min read](https://www.t-mobile.com/news/un-carrier/the-ultimate-summer-travel-stack-for-t-mobile-members) [ \ NetworkPress Release \ __T‑Mobile Introduces Dynamic CX, AI-Powered Technology Designed to Help Keep Customers Connected During Summer’s Biggest Live Events__ \ June 04, 2026|5 min read](https://www.t-mobile.com/news/network/t-mobile-introduces-dynamic-cx-ai-powered-technology-designed-to-help-keep-customers-connected-during-summers-biggest-live-events) [ \ CommunityPress Release \ __T‑Mobile Partners with America250 to Commemorate the Nation’s 250th Anniversary__ \ June 04, 2026|6 min read](https://www.t-mobile.com/news/community/t-mobile-partners-with-america250-to-commemorate-the-nations-250th-anniversary) [ \ Un-carrierStory \ __T‑Mobile Tuesdays Turns 10: Celebrating the Weekly Perks Millions Love__ \ June 02, 2026|12 min read](https://www.t-mobile.com/news/un-carrier/t-mobile-tuesdays-turns-10-celebrating-the-weekly-perks-millions-love)