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T‑Mobile Offers Support to Those Impacted by Events in Ukraine

February 24, 2022

Update: September 28, 2022

T-Mobile has extended waiving international long-distance and international roaming charges for calls and SMS made to/from U.S. and Ukraine for T-Mobile and Sprint postpaid consumer and business along with T-Mobile Prepaid customers through October 31. International long-distance for calls and SMS for Metro by T-Mobile and Assurance Wireless is waived through October 31.

Update: August 31, 2022

T-Mobile has extended waiving international long-distance and international roaming charges for calls and SMS made to/from U.S. and Ukraine for T-Mobile and Sprint postpaid consumer and business along with T-Mobile Prepaid customers through September 30. International long-distance for calls and SMS for Metro by T-Mobile and Assurance Wireless is waived through September 30.

Update: July 27, 2022

T-Mobile has extended waiving international long-distance and international roaming charges for calls and SMS made to/from U.S. and Ukraine for T-Mobile and Sprint postpaid consumer and business along with T-Mobile Prepaid customers through August 31. International long-distance for calls and SMS for Metro by T-Mobile and Assurance Wireless is waived through August 31.

Update: June 29, 2022

T-Mobile has extended waiving international long-distance and international roaming charges for calls and SMS made to/from U.S. and Ukraine, Belarus, Hungary, Moldova, Poland, Romania, and Slovakia for T-Mobile and Sprint postpaid consumer and business along with T-Mobile Prepaid customers through July 31. International long-distance for calls and SMS for Metro by T-Mobile and Assurance Wireless is waived through July 31.

Update: May 27, 2022

T-Mobile has extended waiving international long-distance and international roaming charges for calls and SMS made to/from U.S. and Ukraine, Belarus, Hungary, Moldova, Poland, Romania, and Slovakia for T-Mobile and Sprint postpaid consumer and business along with T-Mobile Prepaid customers through June 30. International long-distance for calls and SMS for Metro by T-Mobile and Assurance Wireless is waived through June 30.

Update: April 26, 2022

T-Mobile has extended waiving international long-distance and international roaming charges for calls and SMS made to/from U.S. and Ukraine, Belarus, Hungary, Moldova, Poland, Romania, and Slovakia for T-Mobile and Sprint postpaid consumer and business along with T-Mobile Prepaid customers through May 31. International long-distance for calls and SMS for Metro by T-Mobile is waived through May 31.

Update: March 30, 2022

T-Mobile has extended waiving international long-distance and international roaming charges for calls and SMS made to/from U.S. and Ukraine, Belarus, Hungary, Moldova, Poland, Romania, and Slovakia for T-Mobile and Sprint postpaid consumer and business along with T-Mobile Prepaid customers through April 30. International long-distance for calls and SMS for Metro by T-Mobile is waived through April 30.

Update: March 19, 2022

The T-Mobile Foundation is matching employee donations to organizations supporting Ukrainian refugees, dollar for dollar, up to $2,000 per employee, per year. Organizations include:

  • CARE - supports the most vulnerable Ukrainians, particularly women-headed households and the elderly by addressing immediate needs through the distribution of critical food and water supplies as well as hygiene kits, cash assistance and psychosocial support.
  • US Association for UNHCR (UN Refugee Agency) - delivers emergency aid to civilians in need.
  • UNICEF USA - meets urgent and escalating needs for safe water, health care, nutrition, and protection.
  • International Rescue Committee (IRC) - provides food, medical care, and emergency supplies to refugee families in countries like Ukraine, Afghanistan, Syria, and Yemen.

Additionally, through March 31, T-Mobile is making a financial donation for every hour an employee volunteers at any refugee center in the U.S., up to $2,000 per employee, per year.

Update: March 8, 2022

T-Mobile has extended waiving international long-distance and international roaming charges for calls and SMS made to/from U.S. and Ukraine, Belarus, Hungary, Moldova, Poland, Romania, and Slovakia for T-Mobile and Sprint postpaid consumer and business along with T-Mobile Prepaid customers through March 31. International long-distance for calls and SMS for Metro by T-Mobile is waived through March 31.

Update: March 2, 2022

T-Mobile has extended waiving international long-distance and international roaming charges for calls and SMS made to/from U.S. and Ukraine, Belarus, Hungary, Moldova, Poland, Romania, and Slovakia for T-Mobile and Sprint postpaid consumer and business along with T-Mobile Prepaid customers through March 9. International long-distance for calls and SMS for Metro by T-Mobile is waived through March 9.

Update: March 1, 2022

T-Mobile is making text-to-give available to help customers make charitable donations to support those impacted by the situation in Ukraine. Customers can support these efforts in the following ways:

  • Text UKRAINE to 25383 to make a one-time $25 donation to the International Rescue Committee, which is providing food, medical care, and emergency supplies to refugee families in Ukraine. The IRC is also on the ground in Poland and preparing to support displaced families.
  • Text UKRAINE to 80100 to make a one-time $10 donation to support UNICEF’s ongoing efforts to scale up lifesaving programs for children. Donations will support these programs, including trucking safe water to conflict-affected areas, prepositioning health and hygiene supplies, and working with municipalities to ensure help for children and families in need. It will also provide psychosocial support, learning services and emergency cash assistance.

Text messaging charges may apply, and the one-time donation will show up on the account holder's next T-Mobile bill. For more information, please visit: https://www.t-mobile.com/customers/text-to-give.

Update: February 26, 2022

In addition to Ukraine, T-Mobile is now also waiving international long-distance and international roaming charges for calls and SMS made to/from U.S. and Belarus, Hungary, Moldova, Poland, Romania, and Slovakia for T-Mobile and Sprint postpaid consumer and business along with T-Mobile Prepaid customers from February 24 through March 2. International long-distance for calls and SMS for Metro by T-Mobile is waived from February 26 through March 2.

February 24, 2022

We recognize that many T-Mobile customers and their loved ones may be impacted by the events taking place in Ukraine. As this situation evolves and the need for reliable connectivity increases, we are offering support to those who need it.

From February 24 to March 3, 2022, T-Mobile is waiving international long-distance and international roaming charges for calls and SMS made to/from U.S. and Ukraine for T-Mobile and Sprint postpaid and prepaid consumer and business customers. This includes calls made within Ukraine to local numbers to cover roaming customers in Ukraine.

If you need assistance or have questions about your service, please reach out to us by calling 611 or 1-800-937-8997 from your handset and we will be happy to help.

T-Mobile Bellevue headquarters lit up with blue and yellow lighting at night
 T-Mobile Headquarters in Bellevue, WA
 T-Mobile Headquarters in Overland Park, KS

Customers may still receive usage alerts during these offer dates, but accounts will reflect the credits and/or waived data, voice and text charges.