[Skip to content](https://www.t-mobile.com/news/community/new-mexico-fires#maincontent) [Newsroom](https://www.t-mobile.com/news)Toggle secondary navigation - [Network](https://www.t-mobile.com/news/category/network) - [Devices](https://www.t-mobile.com/news/category/devices) - [Un-carrier](https://www.t-mobile.com/news/category/un-carrier) - [Community](https://www.t-mobile.com/news/category/community) - [Offers](https://www.t-mobile.com/news/category/offers) - [Business](https://www.t-mobile.com/news/category/business) English [CommunityCategory](https://www.t-mobile.com/news/category/community)[Press Release](https://www.t-mobile.com/news/press) # T‑Mobile Responding to Fires in Central New Mexico June 18, 2024 4 min read - Facebook IconShare on Facebook - Share on Twitter - LinkedIn IconShare on LinkedIn ## __Update: June 20, 2024__ We are continuing to keep a close eye on the fires and storms impacting New Mexico. Here is the latest on our network and response efforts: __Network Update__ Today, our teams are beginning to access impacted sites in Ruidoso to evaluate damage and assess next steps for restoration. We’ve activated a SatCOLT at the American Red Cross shelter at Capitan High School to provide additional coverage and capacity for the surrounding community and first responders, and we’re deploying a second SatCOLT at White Mountain Elementary School to support the base camp and response efforts. We also have additional SatCOLTs and deployable network assets on the way to Ruidoso. __Community Support__ Our teams have been visiting several American Red Cross Shelters across Capitan and Roswell — including Capitan High School, Eastern New Mexico University and the New Mexico Military Institute — to provide Wi-Fi, device charging and charging supplies to those impacted by the fires. Yesterday, our teams also visited the Roswell Convention Center and the Eastern New Mexico State Fair. __First Responders__ In addition to working with the State of New Mexico Department of Homeland Security and Emergency Management, the Lincoln County Office of Emergency Services and the Village of Ruidoso, T‑Mobile for Government and our Emergency Response Teams are also collaborating with FEMA, New Mexico State Police, the Environmental Protection Agency and the U.S. Department of Agriculture Forest Service and other first responder agencies to identify connectivity needs and priorities.  *T‑Mobile Emergency Response Support at the fire's Incident Command Post.*  Network emergency support trucks during the fire.  *T‑Mobile's network SatCOLT (Satellite Cell on Light Truck) and a portable generator deployed at Captain High School.*  *T‑Mobile’s teams setting up at Capitan High School, New Mexico.*  *T‑Mobile Emergency Management network SatCOLT (Satellite Cell on Light Truck) and generator at White Mountain Elementary School.*  *Fire damage impacting commercial power and infrastructure.*  *Fire damage and a T‑Mobile VSAT (Very Small Aperture Terminal) deployed to boost signal.* ## __June 18, 2024__ We’ve activated our emergency teams to respond to the ongoing fires in New Mexico and are taking steps to quickly restore critical connectivity for our customers, communities, first responders and others. Here’s the latest information about our network and the ways we’re working to support you: __Network Update__ We are vigilantly monitoring our network as the fires continue to burn. The fires have heavily damaged local fiber at sites in Ruidoso, New Mexico, impacting service in the area. Our emergency teams will begin restoration as conditions safely allow — until then we are bringing network equipment to the area to support first responders, emergency teams and customers, including rapidly-deployable VSATs (Very Small Aperture Terminals) which can provide temporary backhaul to the cell sites until the fiber can be restored. We are also deploying a SatCOLT (Satellite Cell on Light Truck) to boost coverage and capacity in Capitan, New Mexico where the majority of evacuees have relocated and response efforts are underway.  __Community Support__ On Wednesday, our teams plan to be at Capitan High School and Eastern New Mexico University to support Ruidoso evacuees and others with Wi-Fi, device charging and charging supplies. __First Responders__ T‑Mobile for Government and our Emergency Response teams are engaging with numerous state and local officials at the State of New Mexico Department of Homeland Security and Emergency Management, the Lincoln County Office of Emergency Services and the Village of Ruidoso to identify connectivity needs and priorities. First responders, agencies, lifeline, critical infrastructure and enterprise organizations needing communications assistance can reach out to our 24-hour emergency hotline at 888-639-0020 or email at [ERTRequests@T‑Mobile.com](mailto:ERTRequests@T-Mobile.com). __Employees__ We are partnering with our teams to understand any direct impacts on our local employees. We’re focused on supporting employees during this very difficult time, particularly those who have been displaced from their homes. __Retail Stores__ Please use our [store locator](https://www.t-mobile.com/stores/locator/) to check your nearest store as some locations may be temporarily closed. For more information, please visit our newsroom at [T‑Mobile’s Emergency Response](https://www.t-mobile.com/news/community/emergency-response). Media Relations ContactT-Mobile US, Inc.[MediaRelations@t-mobile.com](mailto:MediaRelations@t-mobile.com) Investor Relations ContactT-Mobile US, Inc.[Investor.Relations@t-mobile.com](mailto:Investor.Relations@t-mobile.com) [https://investor.t‑mobile.com](https://investor.t-mobile.com) Tags[Community](https://www.t-mobile.com/news/archive/community)[Emergency Response](https://www.t-mobile.com/news/archive/emergency-response)[Network](https://www.t-mobile.com/news/archive/network) ## Related Stories [More Stories](https://www.t-mobile.com/news/category/community) [ \ NetworkPress Release \ __Inside the Network: How T‑Mobile Is Helping Keep People Connected Across Host Cities__   \ June 24, 2026|3 min read](https://www.t-mobile.com/news/network/how-t-mobile-is-keeping-people-connected-across-host-cities) [ \ NetworkPress Release \ __As Tropical Storm Arthur Approaches the Gulf Coast, T‑Mobile is Ready__ \ June 17, 2026|2 min read](https://www.t-mobile.com/news/network/tropical-storm-arthur-gulf-coast-t-mobile-is-ready) [ \ NetworkPress Release \ __A Championship for the Knicks and a Showcase of New York City’s Connectivity__ \ June 15, 2026|4 min read](https://www.t-mobile.com/news/network/a-championship-for-the-knicks-and-a-showcase-for-new-york-citys-connectivity) [ \ CommunityPress Release \ __Severe Weather is Here: How T‑Mobile Is Helping People Stay Connected__ \ June 11, 2026|2 min read](https://www.t-mobile.com/news/community/severe-weather-is-here-how-t-mobile-is-helping-people-stay-connected)