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Vickt347
Network Novice
Joined 26 days ago
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Horrible Customer service
Long story short! Got a hotspot device from a T-Mobile store and was told it is pay as you go. That was false. Months later my account gets canceled and I was told I have to pay collections $369 to restore service. Called collections, was given a good faith discount and paid my debt. That was on 2/15/2025. It is now 4/9/2025 and I’m still it able to use my Device after to talking to multiple customer service agents and supervisors to include: Han, Ella, Emi, Frankie, Louis and many more. I was given inconsistent information by all. I was told it would take anywhere from 24 hours to 47 days to get this issue fixed. It’s been 54 DAYS and I’m still not able to use this device that I’ve paid over $$400 to use. Can somebody please help me to get my device unlocked!!!!71Views0likes0Comments