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Vcycle
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Joined 3 years ago
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Re: My upgrade is no more
I usually don’t add to negative feedback but my experience has been so horrid I feel I must. i ONLY switched after being told I would get $800 plus trade in toward new phone (didn’t need new phone but offer was great) and my daughters phone paid off. I was also told I would get $200 per line promo and $50 promo for home Internet at $30/month, plus free Netflix, paramount, and half off iTunes Tv. My phone number being accidentally released (I’m a realtor and got that back), 4 trips into store including trip into store with final Verizon bill that was taken into back room by rep and told would be processed in 7-10 days (LIE!!) when I called customer service to find out where I check status I was told that is not how it is handled and then gave me link (which I tried only to discover that perhaps my account didn’t qualify, per customer service rep I sent email with specific info to rebate center, received email after 2 weeks saying it was approved but then was told when I called to find out how I connected with approved rebate was told it was denied by third party and that’s when I was told the $200 promo was part of payoff, that’s when the tears of frustration came) 4 calls into customer service averaging over an hour each…I end up having to pay $500 for my phone, got 3 different stories on my daughters being paid off and now being told the $200 promo for her line is deducted from amount T-Mobile will pay off BUT current status is balance of $235 is still up in the air (I had to pay $435 to Verizon before it went to credit ) I was being billed $50 not $30 for home internet, free Netflix…Netflix is being withdrawn from my bank account and credited in my T-Mobile bill…? I am going to cancel Netflix and all subscriptions as I am sooooo tired of the billing issues and time in the phone. bottom line, I was lied to and then told different stories for 2.5 months. bottom line…I don’t trust anyone at this company and wish I had never switched. Great products but I have lost money and time needlessly.45Views0likes0Comments