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Re: WIFI Calling Preferences Being Forced to Cellular Preferred
It is disturbing that nothing is being done to remedy this problem….and that T-Mobile will not even acknowledge it. There is an obvious issue here that needs immediate resolution. Perhaps public awareness is lowbecause it mainly affects folks who don’t have the best cellular connectionand even then, most folks would likely be unaware of why the were missing texts and calls. It really does seem to be from our phones spontaneously switching to “Cellular Preferred”. Wait, whose preference is that? Mine?….or the phone’s? Can’t I lock in MY preferences? What’s that setting for? Who’s it for? If it’s on “Cellular Preferred” and there is poor cellular service at that location (although there may be good wifi) you will miss calls and texts. Such has been my situation for the last 6 months or so. As much as I’ve loved T-Mobile for the last 8years, they seem to have gone downhill. This is truly unacceptable and I am ready to change carriers. If I see no real changes, or at least an explanation and attempt to fix this, I will make it my mission to make this issue, and their lack of response,as public as possible and get the word out nationwide…..there’s a big problem and T-Mobile refuses to not only fix it, but to even acknowledge it!18Views3likes0CommentsRe: WIFI Calling Preferences Being Forced to Cellular Preferred
Thanks for jumping in with this….but, unfortunately this doesn’t solve the problem. I’ve had all my phones properly set up with e911and still have the same problem. I certainly wish it was that simple! Today I was on the phone with tech support for over two hours. I was not impressed with their level of knowledge (on anything!). Surprisingly (or maybe not) the first level support person I spoke with had never heard of this problem (it didn’t help that she was so heavily accented I couldn’t understand her half the time …..why do they use those folks for tech support???). I assured her that it was all over the internet. Ultimately I explained in detail the situationand she consulted other support folks and came up with a workaround. Not a great one certainly, but something that should help….at least at my house. The workaround? A cell phone signal booster. They’ve agreed to send me one (a loaner w’ a $25 deposit). In theory, this will amplify the 4G LTE signal enough that, if, by chance, my phone randomly switches from WiFi preferred to Cellular preferred at least the cellular signal will be strong enough that I can still send and receive calls/texts. This does not change the annoying fact that the phone won’t stay on WiFi preferred. Annoying also because, not only am I unable to get texts or make calls when it swaps, but if it does swap to cellular and still works, I unknowingly use cellular data rather than Wifi data so it can end up costing more. And I will still have the issue at my vacation home where the problem is far worse (they’ll only give me one of these boosters!). At this date there is no proposedfix for the random swapping to cellular preferred….unless you use “DazedandConfused” method which I’m not quite up to tackling at this point (his method would likely leave me dazed and confused!).They did suggest to turn on airplane mode and then turn WiFi on…..this would keep it from going to cellular….but, as I pointed out to them, then if you wonder away from your wifi (you might forget) you get absolutely nothing. That’s even worse! Apparently all android phones...especially Samsung ...have beenplagued by this after an update about 6 months ago. In hindsight, this would have been the time to swap toan iPhone. Certainly the android folks will come up with a real fix….right??? Although I guess I can’t reallyblame T-Mobile for all of this, I’m still very disappointed in their tech support…..they should have had this all figured out with all possible workarounds….it shouldn’t take two hours!15Views1like0CommentsRe: WIFI Calling Preferences Being Forced to Cellular Preferred
Wow, unbelievable! It’s hard to believe that this is a problem with all the carriers and there isn’t some kind of uprising. I am impressed that you’ve found a work around, but it is just too complicated for the average person (and maybe me too). Why can’t the carriers come up with a solution? Of course I suppose they like for you to usecellularusing chargeable data….though using wifi would reduce congestion…..I just don’t get it. But, what used to be a reliable phone & service has become practically unusable! Is this progress? I would be very happy to go back to where my service was a year ago….it worked great then. Strange that they appear unmotivated to fix this. Surely they will have to come up with a fix…..and soon! …..or not!?!? But, reading the Verizon community forum that you provided was quite interesting….what was most revealing was that apparently this isn’t a problem with iPhones. I’ve always been an android user, but now maybe it’s time to make a switch. It would be nice to see more confirmation on the iPhone not having this problem. Have you heard any more about that? I just spent $2500 on new phones (partly to correct this issue), but I need reliability! I might have to spend more (iPhones)….I just need to know my options and you seem to be the only source. Thanks for that!!!18Views1like0CommentsRe: WIFI Calling Preferences Being Forced to Cellular Preferred
Wow! That’s quite the “fix”. This is far more than I’d like to take on. This problem shouldn’t have to be fixed by adding some questionable app that controls all your permissions and then essentially hacking into the controls and experimenting yourway to a solution….that, in the end, might just improve things (or not….or make them worse).I think it would be easier for me to just switch to Verizon!I think it’s up to T-Mobile to come up with a fix….a legitimate fix….not a hack! It seems an update they did caused the problem, why not come up with a fix update? It’s funny that my wife and I both had this issue starting about 5-6 months ago and now, thinking we could fix it with new phones (and sims)…...NOT….wehad the exact same issue with the new phones and sims. Why OUR phones? Isn’t everyone having this issue? if not, why not? Who is affected and why? This should be at the top of T-Mobile’s diagnostics….and quickly!I can’t wait much longer and I’m certainly not hearing anything from them. Hmmmm…..why not? I thought they had excellent service! Well, they used to anyway. I’m not happy!28Views5likes0CommentsRe: WIFI Calling Preferences Being Forced to Cellular Preferred
Same issue here. The problem seemed to first appear about 6 0r 8 months ago or so after an update. I then starting missingmany texts andcalls both coming and going…..very frustrating! My wife was having the same problem with her Note 8. As with others here, the T-Mobile coveragehere is marginal and we depend on the WiFi calling for the majority of our communication…...not anymore! We were actually due for new phones anyway so I thought, rather than try to fix the problem, well, it must be our old phones. We upgraded to an S21 Ultra and a Note20 Ultra…..$2300 worth of new phones! Things seemed good for a week or so….then we seemed to be missing texts and calls! Our phones were again swapping to “cellular preferred”! This is completely unsatisfactory!!!! 8 years ago I swapped from Verizon to T-Mobile (even though the Verizon coverage was better) because I believed in the T-Mobile customer service and extra perks. But if the phones can’t perform their basic functions, and, T-Mobile refuses to resolve this issue, it may very well be time to go back to Verizon!19Views4likes0Comments