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stevetjr
Connection Cadet
Joined 14 years ago
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Re: Bait and Switch Fees
First you can't honestly believe any company would have an "official" policy to mis-lead customers to charge extra fees, that is ridiculous. Second have you reached out to TMO via the options given to you by @tmo_lauren, I will note that T-Force on FB is very good at resolving issues. Are you sure the $77.50 in not the total for 2 lines and tablet for a partial month? I know my first bill was a bit higher than normal but it was because my billing cycle (and a lot of friends also on TMO) starts on the 25th of the month so my first bill had a partial month for service thru the 24th then the full month of service 25 thru the next 24th. You also keep saying "fees", fees are like charges for activating a line, roaming, changing phone numbers etc, versus service charges so when talking to CS that might confuse the call since you seem to be applying "fees" to all charges. FYI you actually probably did them a favor by returning the iPhone, as all carriers make very little if anything on phones and once you add in marketing, inventory costs and free financing they usually are losing money on them. I have been with TMO for 13+ years and have never had an issue getting charged a "fee" for anything that wasn't a legitimate published fee and frankly since the "New" T-Mobile under John Legere even most of those have been eliminated. I would suggest going online and contact T-Force via FB and have them go over your service charges and fees and make sure everyone is on the same page and understanding. I would definitely agree you shouldn't have any charges from the 4th until you activated your SIM cards but then what ever your monthly rated dependent on your billing cycle closing date should be prorated between the 8th when you activated to your billing closing date which is usually different and not based on your activation date.71Views2likes0CommentsRe: Help Settling A Collections Debt!
They don't have an email address, it either has to be in writing, social media or you can dial 611 from your T-Mobile phone to talk to a live person. This is more of a user support forum and the handful of T-Mobile employees on this site don't have access to customer account information.512Views1like0CommentsRe: Bait and Switch Fees
Then yeah something doesn't sound right and would definitely reach out to T-Force on FB. Yes I would also agree that there are "traps" like when you get some promotional offer and they hope you forget the date it expires and you get a new rate. I can tell you that every time I have gone into a store to buy something or make changes they are always very good at explaining what charges and fees if any are associated with them. If you do a bit of reading on the CEO of T-Mobile you will see though that is not his style and most all of the changes you have seen in the cell industry over the last 4 years (including the other 3 carriers) are all do to him. When he first took over he made the comment that yes he owes it to his shareholders to make a profit but pointed out that Verizon was making a 55% profit margin on it's customers which he said was robbery and a few other things the forum filter won't let me type LOL. He got rid of roaming fees, contracts and most the other stuff you would typically expect from a cell carrier. You will find he is exceedingly honest almost to a fault and has no filter and like on the latest NetFlix promotion when asked why it wasn't available to the old SC plans or the new +55 TMO One plan he was frank and said because it's just not financially possible with plans that have a base price that low. Hope they can get it fixed for you.113Views1like0Comments