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STAB_RABBIT
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Joined 4 months ago
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Re: Blocked number leaving voicemails, harrassing caller
This is not a solution at all. Aloud and never allowed numbers in family allowances does not allow you to enter toll-free numbers and that includes 866-800-855 and so on. I sat on the line with a tech support guy and we tried and tried but it turns out T-Mobile does not allow you to block toll-free numbers which is really really stupid because that's where I'm getting most of my scam calls from is toll free numbers. So your scam shield is useless because you can block them in there and it still allows them to leave a voicemail and if you try to use Samsung block calls it also allows them to leave voicemails. So the scam shield app is useless and I will be uninstalling it and I will be finding another route to attempt to block these numbers. But it is 2025 and there is absolutely no reason whatsoever with all the scams and nuisance calls that T-Mobile would not allow us to block these numbers in family allowances. Why even have it? So now I was told to only thing I can do is install a third party blocker and so far none of them allow blocking to the point where it will stop voicemails. if I block a number what on earth would make you think that I want to hear from them through a voicemail? Scam shield does the same crap that Samsung's stock call blocking does. Neither of them stops voicemails and I'm sick of hearing from these voicemails so T-Mobile is of absolutely no assistance. So no if you guys are going to keep telling customers to use family allowances you better tell them that it does not block toll-free calls because it presents you with an error message telling you to try again and doesn't say anything about the toll-free issue so you end up calling technical support and I'm not sure how many people you guys have calling technical support per day trying to solve a problem that T-Mobile could just put a thing right there in family allowances saying they do not block toll-free numbers. Respectfully, pissed off customer.413Views2likes0Comments