User Profile
SLy99xx
Network Novice
Joined 2 months ago
User Widgets
Contributions
Worst Customer Service Ever
Too much to list. Dealing with an issue for over a year where everyone rep we talked to says they don't see a problem and we had done everything correctly. We were sent to collections over equipment that their reps said we had already sent back. After I investigated the numbers they gave, it was an old modem that was faulty that they wouldn't take back at the time we got a new one. Offered to give it back to them and they wouldn't take it. Spent hours on the phone with these people and ended up figuring out the issue myself after referencing router numbers. Getting stuck with paying the overpriced equipment due to them not taking the offered equipment back and probably lawyer fee for getting collections removed from my credit. All for an easily avoidable issue if they could just be clear on what was needed or owed. No communications after initial phone call over a year ago where they said everything was fine to getting turned into collections. Now they say it's too late to remedy the issue....... RUN AWAY!!! Would not recommend this headache or poor service to anyone. Closing accounts ASAP, will never use Tmobile again.48Views0likes0Comments