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shrebber
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Joined 6 years ago
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Re: Dropping WiFi calls when using T-Mobile Nokia 5G21 Gateway
I meant to get back to this thread on Monday. T-Mobile reached out to me on Monday and stated that they ARE aware of the issue and have several tickets open. They stated that they are working on the issue, at least in my area. That said, I have not had the problem this week in my three locations. Phone calls seem to be fine now. One other note: The last F/W update changed the WiFi security setting to WPA2/ WPA3 where mine had been set to WPA/ WPA2. I set it back to WPA/ WPA2 and that’s when calls started working properly again. Coincidence? I don’t know. The tech I spoke to could not answer that question. If you are still having a problem you might try doing that.60Views0likes0CommentsRe: Dropping WiFi calls when using T-Mobile Nokia 5G21 Gateway
Interesting. I have an Arcadyan KVD21 at my 2nd home and tried from there for the first time and the call was fine. I spoke to a friend for 5 minutes and there were no problems. The unit has different firmware, etc. from the Nokia (I have two Nokia’s). I saw that ratimux also has an Arcadyan KVD21 and has troubles with it. Beats me. I’m quite sure it was the last firmware update (0324) that caused this though, at least in the Nokia’s. T-Mobile is supposed to get back to me Tuesday. I will keep this thread updated.59Views0likes0CommentsRe: Dropping WiFi calls when using T-Mobile Nokia 5G21 Gateway
Oh, I'm sure that they are aware. I have three units and I must have good phone calls. If not I’ll have to cancel all three, which I don’t want to. This began right around the last firmware release, # 0324. about three months ago. Coincidence? I think not. I will report back next week when they contact me again.60Views0likes0CommentsRe: Dropping WiFi calls when using T-Mobile Nokia 5G21 Gateway
I just got off the phone with Tech Support. She had not heard of this issue. I pointed to this thread. I figure the newest firmware update (0324) is the culprit. That was 3 months ago. I then asked that they push the previous firmware to me and she stated she cold not for that. She then opened a trouble ticket. She stated that she would call me next Tuesday with any info. I told her that I have three of these units (2 Nokia, 1 Arcadyan), and that I will have to return all three if this is not resolved quickly. The business line (Nokia) is the most important.60Views0likes0CommentsRe: Dropping WiFi calls when using T-Mobile Nokia 5G21 Gateway
Yup. Same here. About two months back it started happening. I figured it was a firmware “update”. All was fine for the 1st 3 months or so. I use Google Voice, Phone Power, and Ooma. They all drop so as the person I call can’t here me.38Views0likes0Comments