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rhysand9325
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Re: Netflix limiting to one household.
I think the issue has less to do with T-Mobile but Netflix’s absolute terrible and messy implementation of the household policy. I just spent four hours on the phone with a very helpful customer service agent for T-Mobile who was just as confused by Netflix’s policies. The Netflix representative that both myself and the TMobile rep spoke with did say Netflix does have plans to add the additional member $7.99 accommodation eventually to plans provided not only through TMobile but also Xfinity and other services Netflix works with to provide bundles. I’ve gone ahead and filed an FTC complaint in addition to a state attorney general complaint about the issue. I really think we need to voice our view about Netflix’s poor unveiling of the household policy that has caused Netflix bundles to not be of equal worth to those offered directly through Netflix.745Views2likes0CommentsRe: I pay for Ultra Netflix BUT TMOBILE can NOT let me use it
@pedro_sanchez Also the FTC, as well as the BBB, who also sometimes files enforcement actions for false advertising. I should note that T-Mobile, Verizon, and Xfinity members are all similarly affected by Netflix’ fraudulent actions. My call with a T-Mobile rep. was enlightening as that their own customer service is in the dark about the household policy and all its bizarre rules. Netflix has really dropped the ball here with working with their service partners.322Views1like0CommentsRe: I pay for Ultra Netflix BUT TMOBILE can NOT let me use it
If it looks like consumer fraud, then it is consumer fraud. I am urging all affected T-Mobile members to file complaints with the FTC. Read more on my Twitter thread concerning this issue: https://threadreaderapp.com/thread/1718648377976524810.html302Views1like0Comments