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RedDrgn
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Re: Device will no longer connect to network
I don't have a resolution, yet, but I'm having the same problem (and it has been going on for almost 2 months) with a Nixplay frame we got for my mom last year. Operated perfectly for 7 months and then started being disconnected from wifi more than it was connected (though it apparently intermittently does connect because new photos we send to it eventually end up on the frame, but it takes up to a week). No issues with any of the three other wifi devices on the network, though, and we can no longer see the frame as one of the devices. We tried a factory reset and resync of the frame. It did no good. It will easily connect and stay connected to other non-Tmobile wifi networks, though. We checked and messed with several TMobile router settings, including creating a 2.4 Ghz gateway just for the frame. Same issue. Sometimes the frame pops up a screen, while trying to connect, stating that the network required internet authentication. You can o ly select Ignore or Ok from this screen and no matter which one you choose, it goes nowhere and just times out. We're running out of ideas from Nixplay support, and I don't think its their device that is the problem at this point. I'll likely be calling TMobile next week to try from their end. It has been extremely frustrating.133Views0likes0Comments