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PPanda0421
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Joined 4 years ago
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Re: Discontinued Service But Autocharged 1 Month Later. WHY?!
Update. I just contacted customer service and they said they will refund me the $90. Will take 2-3 days to appear on my card. Thanks T-mobile Expert Team! PS - I will try to update my OP to SOLVED when I get the $90 credit.57Views1like0CommentsDiscontinued Service But Autocharged 1 Month Later. WHY?!
Hi, I was on Magenta Max plan. On the last day of my billing cycle I called in to customer service and asked them to discontinue my phone service. I already moved to Canada and got a new phone and phone number. The lady tried to convince me to stay another month but I already had a new # so I said NO, cancel today! I had a 0 balance since I already paid the bill for the current month. I asked them if there would be a final bill and they assured me that since I am cancelling service there will be no more bill generated because I was already paid up. I asked them again and again and they assured me THERE WOULD BE NO FINAL BILL. The recent bill I just paid off was the final one. Even the manager confirmed it by sending an email to me. After I hung the phone my phone line was disconnected. I tried to login to my t-mobile account but couldn’t do that any longer. I even got an account cancellation email. Just today I checked my CC and there is a Tmobile charge for $90. To add insult to injury I had autopay and they only charged me $85 but after I cancelled my account they still charged me?! Can someone explain? Thanks.871Views0likes1Comment