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Paula_Mc
Newbie Caller
Joined 3 years ago
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Re: Trade-In
So here is an update. I sent the trade-in using the USPS label provided by TMoblle. I also tracked and it was received in TX on Nov 19th. Unfortunately on Nov 23rd I received a text from TMobile stating my trade was never received and I am going to lose my credits on Nov 30th. I called and spoke to a very nice rep that told me not to worry it can take 14 business days to process. So what happens on the 30th when I lose my credits? I am out a phone and credits and still owe money on that phone to my prior carrier. Somehow my gut told me this was not going to work out smoothly and here we are. I should have opted for the keep and switch and had TMobile pay my phone off. I asked what happens if the status does not change and it just keeps showing not received - I was told an investigation will be opened. Super disappointed I am in this position and cannot recommend this avenue for anyone going to TMobile. Some comments I see are over a year old. Its shocking in a years' time this process has not improved any.49Views0likes0Comments