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Paul-0000000000
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Re: Stop sending my voicemails to SMS
You got it! Also, if your company signed up or got scam shield premium for free, then the voicemail to text was one of the perks it offered so maybe you could look in the scam shield app (if it's already there or if you can install it on iPhones) and try turning it off there. Good luck!395Views0likes0CommentsRe: Stop sending my voicemails to SMS
bnoof wrote: I’m not sure. The company has only provided iPhones. On Twitter, the tech suggested I download their Visual Voicemail app, but that’s only for Android. So perhaps that’s a way around it for Android users. Not sure. That was what I was going to suggest. I went into the Visual Voicemail app and under settings there was a "voicemail transcription (premium)" option, and in there you can choose to turn on (or off) SMS transcript delivery option and email transcript delivery option. IF that's something that business accounts can access (and assuming it's turned on for spme reason), then if it bothers you tremendously then you could try to put your SIM into an android phone and see if you can disable it and then switch the SIM back into your work iPhone. In case it's eSIM then I am not sure whether you will have permission or not.288Views0likes0CommentsRe: Stop sending my voicemails to SMS
That's what I figured. It's similar to personal lines where authorized users aren't allowed to make major changes unless permissions were granted or something, and even then it might be limited to that line alone. Does it only do the SMS transcripts on iPhones or on Androids, as well?269Views0likes0CommentsRe: Stop sending my voicemails to SMS
bnoof wrote: No. That was the obvious place to look, but nothing helpful in there either. Then guessing there is nothing in change services, either. Are you the owner of the company or is it like an employee discount kind of deal? And have you reached out to Tmo Business support61Views0likes0CommentsRe: Stop sending my voicemails to SMS
bnoof wrote: This is all I see on the website. Gotcha. Forgot about business accounts. I am assuming that either they won't let ppl disable it or only allow primary user/account holder to disable it, if it's even possible. Nothing in "more actions"?58Views0likes0CommentsRe: Stop sending my voicemails to SMS
bnoof wrote: Nope. My login page looks nothing like that. Everything is in the left-hand side bar. There is no “account,” no hamburger menu, and no preferences command anywhere. If you are using the app, there should be 5 items across the bottom: Home, Account, Bill, Shop and More. Click on "More" then go to profile settings on the very top, choose block calls and messages, choose which line you'd like it to affect, then choose Block other, then choose T-Mobile Voicemail to Text Block and toggle that to ON. So the other two should still be OFF and be in gray.58Views0likes0CommentsRe: Spam Caller: +1 805 637 7243
kztoy wrote: Go to Settings menu To access your voicemail setting menu, press and hold the 1 key or dial 123 on your device dial pad. I checked my voicemail by dialing 123. I didn’t bother dialing the 805 number. Go to your "recent calls" screen after you call 123. It should tell you that you just called "voicemail." Press the name "voicemail" and see what number YOU JUST DIALED and see what it says.212Views0likes0CommentsRe: Spam Caller: +1 805 637 7243
J_T wrote: @drnewcomb The problem is not this number calling me, it is that this number is making notification noises on my phone, even when there is no new voicemail. I hear the TM notification sounds at 1AM from this number, 5AM, etc. I have tried saving this phone number as a contact, setting its ringtone and notification sounds to silent and then blocking it. NOTHING WORKS. I have over a dozen calls into TM about this, but they don’t help. I’ve had their tech support tell me that they have blocked this number from calling me and sending me notifications, but that didn’t last and I am not sure it ever worked in the first place. I need for this number’s notification sounds to be set to silent and cannot do it manually on my phone OR with tech support. Just for your information, the reason why some people may think this is a scam caller is because numerous times when I have called TM, the customer service agents tell me that it is a scam number. They need to watch the way they phrase this. I think what they MEAN to say is perhaps a scammer is spoofing this number and calling, but they don’t explain themselves adequately, and simply say “Ma’m, when I research this number, I see that it is a scam caller.” Not exactly true. It’s TM’s number being spoofed. They don’t take the time to differentiate that though, and so they are telling the general public that it is a scam number, when in fact, it is TM voicemail’s number being spoofed. Today, one customer service agent (I spoke with three alone today) was kind enough to explain to me that the number is a debt collector, and she went on to explain to me that debt collectors call you when you haven’t paid a bill. (Duh?) I quickly explained to that call taker that my credit is perfect and that I am fortunate enough to have a job and I can pay my bills. (UGH!!!!!) So, I hope this demystifies why some people think that +1-805-637-7243 (805-MESSAGE) is T-Mobile’s voicemail access line. Call TM and ask them about this number. You probably will be told by TM directly that it is a scam number. Perhaps that may cure your disbelief. . . Hold 1 or call 123 to reach your own voicemail box. Then go to the list of recent calls. It should say that you just called voicemail. Click on that once and tell me what number it just called. There is nothing to demystify. Also, below is from T-Mobile's own support page on how to adjust the number of times your phone rings before sending it to mailbox. https://www.t-mobile.com/support/plans-features/self-service-short-codes **61*18056377243**seconds# Change call forwarding delay time. Choose a 5, 10, 15, up to a 30-second delay. For example, dialing **61*18056377243**10# would be a 10-second delay.33Views0likes0Comments