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omgpleasehelp
Network Novice
Joined 3 years ago
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Re: Can't setup e-sim
gramps28 wrote: Who started the plan? There has to be a primary acount holder since they are responsible for the billing. Hi gramps, my mother set up the payments, but this was many years ago in a store. I’m trying to create a tmobile id for this line, but it’s saying I can’t register this number. Through my line, I checked this for every line, they all say non-master.Can't setup e-sim
Hi there, I haven’t been able to setup my new phone’s e-sim. I get errors like “This phone number can’t be transferred because your account is ineligible”. Customer support told me I need to be the primary account holder to fix this. But I went through all the lines on the plan, and none are showing that they are the primary line. I don’t know what to do. No one knows who the primary account was. So frustrated. Someone please help.
