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Ola_Smolskaya
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Joined 4 years ago
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Re: Syncup Kids App Crashing with Pixel 8 Pro
Hi, it’s been released today. Please check in the Google Play store and update to the latest version. Please share your feedback by shaking your phone and sending us a bug report (for any issues you may encounter) or a suggestion for improvements (for ideas how we can make it better for you). Thank you!59Views0likes0CommentsRe: Syncup Kids App Crashing with Pixel 8 Pro
Hi, SyncUP KIDS Team here. We are working on the app hotfix version 1.3.1, and it will be released to everyone by the beginning of the next week. If you see any issues, like not being able to login or similar, please shake your phone and send us a bug report. It will provide us with the information required to troubleshoot the issue. Appreciate your helps and bring it up! SyncUP KIDS Watch Team135Views1like0CommentsRe: Kids Sync Up watch not powering on
Hi there, Sorry to hear about your experience, but we’d like to take a closer look at the watch as it’s something that we haven’t seen before. Will you be able to shoot us an email at skw-feedback@t-mobile.com and we will take it from there. Appreciate your patience and partnership, SyncUP KIDS Watch Team156Views0likes0CommentsRe: Sync Up Kids Watch Offline AGAIN
Hi @Sindrix SyncUP KIDS Watch works in the US, Canada and Mexico. Currently, it doesn’t have international roaming. To bring the watch online, please reboot the watch by holding the power button for 20 seconds until it vibrates in an area with a good T-Mobile signal.868Views1like0CommentsRe: Sync Up Kids Watch Offline AGAIN
When you see that the watch is offline in the app, please press and hold the power button on the side of the watch for 20 seconds until you hear it vibrates. It will hard restart the watch. Make sure to do it in the area with a good T-Mobile 4G signal so the watch can see the network. It should bring the watch online.757Views0likes0CommentsRe: T-Mobile® SyncUP KIDS™ Watch (Sprint)
Hi, Thank you for sharing and bringing it up to our attention. Can you please shake your phone and send us a bug report. It will provide us with some required information to start troubleshooting. Please make sure to add some notes in the description, for example "Sprint, v1.5, pairing issue - incorrect rate plan". We apologize for any inconvenience and appreciate your help! SyncUP KIDS Watch Team51Views0likes0CommentsRe: SyncUp Watch Waterproof?
Hi there, the watch is IP68 rated. It is splash and water resistant. If it was exposed to water, please use the Dry Watch feature to remove the access of the water from mic and speaker. You can find by swiping down from the home screen on the watch and tapping on the gear (Settings) icon.860Views0likes0CommentsRe: SynchUp Kids watch can't send outbound texts
Hi, sorry for the experience you’re having. Have you tried to restart the watch? Do you see the issue with sending text messages to certain contacts? if the issue persists and you don’t hear back from Care, please send a bug report through the app. You can do it by going to Settings → Report Issue or simply share your phone with the app open. If you end up doing it, please mention in the description that you’ve already reached to the support. Thanks, SyncUP KIDS Team175Views0likes0Comments