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Nicci50
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Joined 3 years ago
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Promo not showing properly on screen when upgrading
I’m at my wits end. When the new iPhones were released, I called to upgrade all 3 lines. I was told I’d have to pay $35/line to have them do the upgrade by phone but that I could easily do it online or on the app. Fast forward over a week, 5 phone calls and 2 messenger conversations and the phones are still not ordered. The promo calls for you to be on Magenta Max to get $1000 off w trade-in. I upgraded from Essentials to Magenta Max last week but it doesn't officially go into effect until 9/19 (today). I tried to place the order multiple times last week only to see that when it gets to the Promo section, it only applies T Mobile essentials promo of $500 instead of the $1000. I was eventually told by a rep that I needed to wait until 9/19 for it to go into effect before i can place the order. Ok, annoying because now the back-orders are extended wait times but I wait until today and guess what, it is still only showing the Essentials Plan on the last page of the update and showing the higher monthly payment amount. I called yet again and they tell me Oh that’s probably just some kind of glitch. Just sign it and place the order and it’ll be corrected eventually. Umm, I have to sign 3 official lending agreements stating that i owe the full amounts with absolutely nothing saying that ill be getting any of that money refunded. I’m not comfortable with just signing it. What kind of company is this? Has anyone been through this?140Views1like2Comments