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Mahana
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Joined 2 years ago
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Re: Can't make any payments on T-Mobile website
1/8/24 I am pre-paid client and I had the same issue, but was able to resolve it. These are the steps: Buy a “T-Mobile Prepaid refill card” at a convenience store or pay in cash at a TMobile store. Due to my urgency, I bought an e-card (electronic card) from target that was sent to my email within 10 minutes. I paid with my credit card. Look for the Pin number and enter it in your account. You have two options for that: Call 1 877 778 2106 and follow the prompts to enter the pin number In “My T-Mobile”, “payment summary” you will find an option on the right that says “redeem refill card”. After that you will find that amount in your “ Available service balance”, which will be used on the date of your renewal. I am glad to report that it worked and I was able to keep my service active. I hope it helps for you. Mahana110Views0likes0CommentsRe: Can someone help me understand why my payment is not going through?
I am glad to report that it worked. So, in brief: get a T-Mobile prepaid refill card (at a convenience store or an e-card on Target.com) and enter it by calling at 1 877 778 2106 or in your portal on “redeem refill card”. See my previous post for more directions.643Views0likes0CommentsRe: Can someone help me understand why my payment is not going through?
Hi, I had the same issue. I think I solved the problem, but that will be confirmed tomorrow. These are the steps I took: Buy a “T-Mobile Prepaid refill card” at a convenience store or pay in cash at a T-Mobile store. Due to my urgency, I bought an e-card (electronic card) from target that was sent to my email within 10 minutes. I paid with my credit card. Look for the Pin number and enter it in your account. You have two options for that: Call 1 877 778 2106 and follow the prompts to enter the pin number In “My T-Mobile”, “payment summary” you will find an option on the right that says “redeem refill card”. After that you will find that amount in your “ Available service balance”, which will be used on the date of your renewal, but that is the part that I will confirm tomorrow. I hope it helps. Mahana359Views0likes0CommentsRe: unable to add credit/debit card or set up auto pay
I had the same issue. I think I solved the problem, but that will be confirmed tomorrow. These are the steps: Buy a “T-Mobile Prepaid refill card” at a convenience store or pay in cash at a TMobile store. Due to my urgency, I bought an e-card (electronic card) from target that was sent to my email within 10 minutes. I paid with my credit card. Look for the Pin number and enter it in your account. You have two options for that: Call 1 877 778 2106 and follow the prompts to enter the pin number In “My T-Mobile”, “payment summary” you will find an option on the right that says “redeem refill card”. After that you will find that amount in your “ Available service balance”, which will be used on the date of your renewal, but that is the part that I will confirm tomorrow. I hope it helps. Mahana115Views0likes0Comments